At a Glance
- Tasks: Engage with members, manage sales leads, and create vibrant social media content.
- Company: The Method Gym, a community-focused fitness facility in Walton-on-Thames.
- Benefits: Complimentary gym membership and flexible working arrangements.
- Other info: Join a welcoming team and help grow an independent fitness business.
- Why this job: Make a real impact in a supportive community while developing your skills.
- Qualifications: Strong communication skills and a passion for fitness and community.
The predicted salary is between 33750 - 41250 £ per year.
The Method Gym is an independent, community-led fitness facility focused on helping people build strength, improve fitness and feel part of a welcoming community. We’re looking for a proactive, organised and commercially minded Customer Service & Community Manager to support our sales, member experience, social media and community engagement. This is a varied, hands-on role for someone who enjoys working with people, takes ownership and understands how great customer service, consistent sales follow-up and strong community relationships help a business grow.
Key Responsibilities
- Sales & Lead Management: Respond to enquiries, make follow-up calls, manage leads and help convert trial members and introductory offers into ongoing memberships.
- Customer Service: Handle member queries, membership administration and customer communications, helping improve retention and the overall member experience.
- Social Media & Content: Plan and schedule content across social media, capture the personality of the gym and showcase our members, coaches, classes and achievements.
- Community & Events: Build member engagement, coordinate participation in fitness events such as HYROX, and organise community initiatives and challenges.
- Marketing Coordination: Liaise with our external marketing company, coordinate campaigns and ensure leads are followed up and tracked.
- Planning & Reporting: Maintain accurate records, track sales and engagement activity, report on agreed KPIs and identify opportunities to improve performance.
What We’re Looking For
- Essential: Excellent communication and organisational skills. Confidence making sales calls and following up prospective customers. A commercially minded, proactive approach with strong attention to detail. Confidence using digital systems, spreadsheets, email and social media. The ability to manage multiple priorities and work independently. A genuine interest in fitness, wellbeing and building a positive community.
- Desirable: Experience in sales, customer service or lead generation. Experience creating social media content or managing digital communications. Experience coordinating events or community activities. Experience with CRM, membership management or reporting systems. Previous experience in a gym, fitness studio or service-led business.
What We Offer
- Complimentary gym membership.
- The opportunity to play a key role in the growth of an independent fitness business.
- A welcoming, supportive team and the chance to make a genuine impact on our community.
- The opportunity to get involved in classes, fitness events and community initiatives.
Working Arrangements
Approximately 20 hours per week on average, with flexibility to work remotely, at the gym or at our sister company’s office. Weekly in-person meetings and a regular presence at The Method Gym are required.
If you’re organised, people-focused and commercially minded, and enjoy bringing together customer service, sales, social media and community engagement, we’d love to hear from you. Join The Method Gym and help us attract new members, look after our existing community and create an outstanding member experience.
Customer Service & Community Manager - The Method Gym, Walton on Thames in Woking employer: Love Recruitment
Join a dynamic team at a brand-new gym in Hove, where you'll have the unique opportunity to shape a thriving fitness community from the ground up. With a competitive salary, performance-based commission, and a clear path for career growth, this role offers an exciting environment for those passionate about fitness and community engagement. Experience a supportive work culture that values collaboration and personal development as you help launch a vibrant new club.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Community Manager - The Method Gym, Walton on Thames in Woking
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Love Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Love Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service & Community Manager - The Method Gym, Walton on Thames in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Love Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Love Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Love Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Love Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Love Recruitment will surely appreciate.
