At a Glance
- Tasks: Drive member growth and retention while managing key accounts across the South.
- Company: Join ukactive, a leading membership body in the health and fitness sector.
- Benefits: Enjoy a competitive salary, free gym membership, private healthcare, and 25 days holiday.
- Other info: Fully remote role with opportunities for travel and networking events.
- Why this job: Make a real impact in the health and fitness community while developing your career.
- Qualifications: 3+ years in sales or account management with a passion for fitness.
The predicted salary is between 40000 - 52000 £ per year.
Location: Field-based / fully remote (UK), with travel to events and the central London office
Salary: £40,000 basic + up to £12,000 OTE (£52,000 total)
Benefits:
- 5% matched pension
- free gym membership
- Private Health Care
- 25 days holiday + birthday off + bank holidays
- discount platform
The Opportunity
We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager covering Midlands (incl. Derbyshire), South England & Wales. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention. This is a consultative sell, not a heavy one – ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand‑in‑hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You’ll Own
- Member Growth & New Business
- Identify, develop and close new member opportunities across your patch – with the c.3,000 independent operators in market the biggest growth area.
- Hit individual and shared revenue targets across membership, upsell and cross-sell.
- Account Management & Retention
- Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end‑to‑end.
- Deliver value‑led, consultative account management that protects retention across the book.
- Sector Engagement & Events
- Lead regional networking events, and represent ukactive at the major industry moments – PerformX, Elevate, FIBO – plus Strategic Partner Group events.
- Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
- Insight & Internal Collaboration
- Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales‑led decisions.
- Feed member insight into Research, Digital, EDI and Wellbeing workstreams – and signpost members to the right specialist inside ukactive when needed.
About You
- 3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
- Strong account management credentials – the ability to grow and retain commercial relationships, not just open them.
- Consultative and customer‑first, with the substance to add genuine value in the conversation.
- Resilient with a hunter mentality – but warm, curious and never heavy‑handed.
- Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
- Detail‑oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
- A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Salary & OTE
£40,000 basic + up to £12,000 variable OTE (total potential £52,000), paid quarterly against annual targets, with a Q4 accelerator for over‑performers. The OTE splits across New Business (40%), Retention (40%) and Engagement (20%).
Member Experience & Sales Manager — South employer: Love Recruitment
At ukactive, we pride ourselves on being an exceptional employer that champions a vibrant work culture and prioritises employee well-being. With a fully remote working model, generous benefits including a free gym membership, private health care, and a matched pension scheme, we empower our team to thrive both personally and professionally. Our commitment to growth is evident through collaborative opportunities across departments and the chance to engage with industry leaders at key events, making this role not just a job, but a meaningful career in the health and fitness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience & Sales Manager — South
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the health and fitness sector. It’s all about building relationships, so don’t be shy – introduce yourself and chat about your passion for member experience.
✨Tip Number 2
Show off your consultative selling skills! When you get the chance to speak with potential employers, focus on how you can add value to their team. Share examples of how you've successfully managed accounts and retained clients in the past.
✨Tip Number 3
Be prepared to discuss your sector knowledge! Research the latest trends in the UK physical activity sector and be ready to share insights during interviews. This shows you're not just a candidate, but a passionate expert.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light. Don’t miss out on this opportunity!
We think you need these skills to ace Member Experience & Sales Manager — South
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Member Experience & Sales Manager. Highlight your sales achievements and account management experience, showing us how you’ve hit targets and built relationships in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about health and fitness, and how your consultative approach can add value to our members. Keep it engaging and personal!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your previous roles that showcase your communication, negotiation, and influencing abilities. We want to see how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Love Recruitment
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific revenue targets you've hit in previous roles, as well as how you managed account retention. This will show that you have the commercial discipline they’re looking for.
✨Understand the Member Experience
Familiarise yourself with ukactive’s mission and values, especially around member engagement. Think about how you can add value to their members and be prepared to share ideas on enhancing the member experience during your interview.
✨Showcase Your Consultative Selling Skills
Prepare examples of how you've successfully used a consultative approach in past roles. Highlight situations where you’ve built relationships and provided tailored solutions, as this aligns perfectly with the role's focus on consultative selling.
✨Be Ready to Discuss Industry Trends
Stay updated on current trends in the health and fitness sector. Bring insights to the table about what’s happening in the industry and how it could impact ukactive and its members. This will demonstrate your curiosity and sector knowledge.
