At a Glance
- Tasks: Drive membership sales, build relationships, and enhance member experiences in a vibrant health club.
- Company: A growing health and wellness business focused on exceptional customer experiences.
- Benefits: Competitive salary, bonus potential, and opportunities for personal growth.
- Other info: Dynamic environment with opportunities for leadership and community engagement.
- Why this job: Join a passionate team and make a real impact on members' health journeys.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Notting Hill
Employment Type: Full-Time
Salary: £40k-£45k plus bonus OTE £55k
Our client is a growing health, wellness, and fitness business committed to delivering exceptional customer experiences and helping members achieve their goals. They are seeking an energetic and results-driven Sales & Membership Manager to lead membership growth, maximise retention, and oversee the day-to-day sales process.
Position Summary
The Sales & Membership Manager is responsible for driving new membership sales, building strong relationships with members, and implementing strategies that increase member retention and engagement. This role combines sales leadership, customer service excellence, and operational oversight to ensure membership targets are consistently achieved.
Key Responsibilities
- Membership Sales & Growth
- Generate and convert membership leads through consultations, tours, referrals, and community outreach.
- Meet and exceed monthly membership sales targets.
- Develop and execute sales strategies to drive membership growth.
- Follow up on all enquiries promptly and maintain a strong sales pipeline.
- Promote membership packages, programs, and additional services.
- Member Experience & Retention
- Build positive relationships with members and provide outstanding customer service.
- Proactively engage with members to increase satisfaction and retention.
- Monitor membership trends and identify opportunities to improve retention rates.
- Resolve member concerns professionally and efficiently.
- Implement member engagement initiatives, events, and promotions.
- Team Leadership & Administration
- Support, coach, and motivate staff to achieve sales and service objectives.
- Ensure accurate management of membership records and CRM systems.
- Prepare sales, membership, and retention reports for management.
- Monitor key performance indicators and recommend improvement strategies.
- Maintain a professional, welcoming, and customer-focused environment.
- Business Development
- Establish partnerships and referral opportunities within the local community.
- Assist with marketing campaigns and promotional activities.
- Identify new opportunities to grow revenue and membership participation.
Skills & Experience
- Proven experience in sales, membership management, customer service, or a related role.
- Demonstrated ability to achieve and exceed sales targets.
- Strong communication, interpersonal, and relationship-building skills.
- Excellent organisational and time-management abilities.
- Experience using CRM and membership management systems.
- Ability to analyse performance data and implement improvement strategies.
- Leadership experience is highly regarded.
Desired Attributes
- Highly motivated and results-oriented.
- Passionate about delivering exceptional customer experiences.
- Professional, confident, and approachable.
- Strong problem-solving and decision-making skills.
- Ability to work independently while contributing positively to a team environment.
Sales & Membership Manager - Premium Health Club in London employer: Love Recruitment
REP Fitness is an exceptional employer that champions a dynamic and innovative work culture, perfect for those passionate about fitness and performance. With remote working flexibility and the opportunity to engage with elite sports organisations across the UK and Europe, employees benefit from strong earning potential and the chance to make a significant impact in the industry. The company prioritises employee growth through strategic partnerships and industry engagement, making it an ideal place for ambitious professionals looking to thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Membership Manager - Premium Health Club in London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Love Recruitment.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Love Recruitment is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Love Recruitment, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Sales & Membership Manager - Premium Health Club in London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Love Recruitment
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Love Recruitment.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Love Recruitment.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Love Recruitment's Clientele
Since it's a full-time gig, understanding the specific clientele Love Recruitment caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
