At a Glance
- Tasks: Lead membership sales and ensure every visitor has a brilliant experience.
- Company: Well-regarded leisure centre with a strong community presence.
- Benefits: Up to £35k salary plus commission, supportive team environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be the face of a beloved local centre and make a real impact.
- Qualifications: Passion for customer service and experience in sales and team leadership.
The predicted salary is between 31500 - 38500 £ per year.
Our client is a well-regarded leisure and fitness facility with a strong presence in the local community. They're looking for a customer-focused Manager to look after all things membership and be the true face of the centre, driving membership sales while making sure every member and visitor has a genuinely brilliant experience.
This is a role for someone who lights up a room and means it. You'll lead a small team, manage the full sales journey from first enquiry through to renewal, and work hand in hand with the site's General Manager to grow membership revenue and elevate the overall member experience. If you thrive on being visible, building relationships, and turning a warm welcome into a loyal member, this is the sort of role that plays to your strengths every single day.
On offer is up to £35k plus commission, a genuinely supportive team environment, and real scope to make the front of house experience your own.
Working pattern: Full time, with flexibility to work some evenings and weekends as the role requires.
Key responsibilities:
- Sales and membership growth: Drive monthly sales targets and KPIs that contribute directly to membership growth.
- Member experience: Own the full sales journey from enquiry to retention, ensuring every interaction reflects excellent customer service.
- Team leadership: Manage and motivate a small front of house team, setting the standard for how members are welcomed and looked after.
- Partnership working: Work closely with the site General Manager to align sales activity with wider commercial and customer experience goals.
- Local presence: Build corporate and community partnerships and support local marketing activity to raise the centre's profile.
About you:
- A people person: A huge passion for customer service and a natural ability to make people feel welcome and valued.
- Sales driven: Comfortable working towards targets and KPIs, with a track record of contributing to sales or membership growth.
- A confident leader: Experience managing or supervising a small team, with the ability to lead by example on the floor.
- A team player: Happy working in partnership with senior site management to deliver shared commercial and customer goals.
What's in it for you:
- The chance to be the face of a well-loved local centre.
- Commission on top of a competitive base salary.
Membership & Customer Service Manager in London employer: Love Recruitment
REP Fitness is an exceptional employer that champions a dynamic and innovative work culture, perfect for those passionate about fitness and performance. With remote working flexibility and the opportunity to engage with elite sports organisations across the UK and Europe, employees benefit from strong earning potential and the chance to make a significant impact in the industry. The company prioritises employee growth through strategic partnerships and industry engagement, making it an ideal place for ambitious professionals looking to thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Customer Service Manager in London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Love Recruitment.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Love Recruitment is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Love Recruitment, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Membership & Customer Service Manager in London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Love Recruitment
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Love Recruitment.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Love Recruitment.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Love Recruitment's Clientele
Since it's a full-time gig, understanding the specific clientele Love Recruitment caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
