PART-TIME FRONT OF HOUSE & MEMBERSHIP CONSULTANT
Join the team at Jetts Fitness Hammersmith
Are you friendly, confident and passionate about people, fitness and delivering an outstanding customer experience?
We’re looking for a Front of House & Membership Consultant to join the team at Jetts Fitness Hammersmith . You’ll be the welcoming face of the club, helping members and guests from the moment they walk through the door, while supporting membership sales, social media and the day-to-day running of the club.
The Details
Location: Jetts Fitness Hammersmith
Hours: Two evenings and 1 weekend morning, dependent on business needs
Start Date: Oct-Nov 2026
About the Role
This is a varied, people-focused role that combines customer service, membership sales, fitness and social media .
You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth and helping keep the club looking and running at its best.
What You’ll Be Doing
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Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
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Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
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Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.
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Conduct club tours, confidently explain membership options and support new sign-ups.
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Convert walk-in enquiries and ensure every prospective member receives a great experience.
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Accurately use the membership system to process memberships and manage customer information.
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Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
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Monitor social media comments and messages and respond in line with the Jetts brand tone.
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Keep reception, the gym floor and changing areas clean, tidy and presentable.
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Report maintenance and safety issues promptly.
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Work closely with the management team, support colleagues during busy periods and step in across the club when needed.
About You
You’ll be someone who is:
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Friendly, confident and professional , with excellent communication skills.
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Reliable, punctual and organised , with strong attention to detail.
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Comfortable speaking with prospective members and supporting sales conversations.
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Creative and confident with social media, with an eye for creating engaging content.
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Comfortable using computer systems; CRM or POS experience is an advantage.
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Positive, proactive and keen to learn, develop and contribute to a team.
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Interested in fitness, sales or customer service, with a genuine commitment to putting members first.
What We Offer
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Free gym membership
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Ongoing training and development
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Opportunities to progress into senior sales or management roles
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A friendly, team-focused club environment where everyone plays their part
Ready to Join Us?
If you’re enthusiastic, people-focused and ready to make a real difference to the member experience, we’d love to hear from you.
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Membership Consultant & Front of House in London employer: Love Recruitment
Join a dynamic team at a brand-new gym in Hove, where you'll have the unique opportunity to shape a thriving fitness community from the ground up. With a competitive salary, performance-based commission, and a clear path for career growth, this role offers an exciting environment for those passionate about fitness and community engagement. Experience a supportive work culture that values collaboration and personal development as you help launch a vibrant new club.
