At a Glance
- Tasks: Drive member growth and retention while managing key accounts across the South.
- Company: Join ukactive, a leading membership body in the health and fitness sector.
- Benefits: Enjoy a competitive salary, free gym membership, private healthcare, and generous holiday allowance.
- Other info: Work remotely with opportunities for travel and networking at major industry events.
- Why this job: Make a real impact in the health and fitness industry while developing your sales skills.
- Qualifications: 3+ years in sales or business development with strong account management experience.
The predicted salary is between 40000 - 52000 £ per year.
Location: Field-based / fully remote (UK), with travel to events and the central London office
Salary: £40,000 basic + up to £12,000 OTE (£52,000 total)
Benefits:
- 5% matched pension
- free gym membership
- Private Health Care
- 25 days holiday + birthday off + bank holidays
- discount platform
The Opportunity
We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager covering Midlands (incl. Derbyshire), South England & Wales. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention. This is a consultative sell, not a heavy one – ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand‑in‑hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You’ll Own
- Member Growth & New Business: Identify, develop and close new member opportunities across your patch – with the c.3,000 independent operators in market the biggest growth area. Hit individual and shared revenue targets across membership, upsell and cross-sell.
- Account Management & Retention: Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end‑to‑end. Deliver value‑led, consultative account management that protects retention across the book.
- Sector Engagement & Events: Lead regional networking events, and represent ukactive at the major industry moments – PerformX, Elevate, FIBO – plus Strategic Partner Group events. Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
- Insight & Internal Collaboration: Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales‑led decisions. Feed member insight into Research, Digital, EDI and Wellbeing workstreams – and signpost members to the right specialist inside ukactive when needed.
About You
- 3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
- Strong account management credentials – the ability to grow and retain commercial relationships, not just open them.
- Consultative and customer‑first, with the substance to add genuine value in the conversation.
- Resilient with a hunter mentality – but warm, curious and never heavy‑handed.
- Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
- Detail‑oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
- A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Salary & OTE: £40,000 basic + up to £12,000 variable OTE (total potential £52,000), paid quarterly against annual targets, with a Q4 accelerator for over‑performers. The OTE splits across New Business (40%), Retention (40%) and Engagement (20%).
Member Experience & Sales Manager — South in London employer: Love Recruitment
ukactive is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary package alongside benefits such as a matched pension, private healthcare, and generous holiday allowances. With a collaborative work culture that values member engagement and sector insight, employees have the unique opportunity to make a meaningful impact in the health and fitness industry while enjoying the flexibility of a fully remote role with travel to exciting events across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience & Sales Manager — South in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the health and fitness sector. This is your chance to showcase your passion and knowledge while making valuable contacts that could lead to job opportunities.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ukactive, and express your interest in working with them. A friendly email or LinkedIn message can go a long way!
✨Tip Number 3
Show off your consultative skills! When you get the chance to chat with potential employers, focus on how you can add value to their team. Share insights about member engagement and retention strategies that you've successfully implemented before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to enhance member experiences.
We think you need these skills to ace Member Experience & Sales Manager — South in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Member Experience & Sales Manager. Highlight your sales achievements, account management experience, and any relevant sector knowledge that shows you’re the perfect fit for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about health and fitness, and how your consultative approach can add value to our members. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of interaction with members and internal teams, make sure your application reflects your excellent communication skills. Use clear, concise language and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Love Recruitment
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific revenue targets you've hit in the past and how you achieved them. This will show your potential employer that you have a strong grasp of your performance and can bring that same energy to their team.
✨Understand the Member Experience
Since this role is all about member experience, take some time to research ukactive and its members. Familiarise yourself with their values and the challenges they face. This knowledge will help you demonstrate your consultative approach during the interview and show that you're genuinely interested in adding value.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like retaining a difficult client or closing a new business deal. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain relationships. Practising these scenarios will help you feel more confident.
✨Show Your Passion for Health and Fitness
This role requires a genuine passion for health, fitness, and wellbeing. Be prepared to share your personal interests in this area and how they align with the company's mission. This will not only make you more relatable but also demonstrate that you're a good cultural fit for the team.
