At a Glance
- Tasks: Lead daily operations of a vibrant golf and leisure facility in London.
- Company: Join a dynamic, family-focused venue that combines sport and hospitality.
- Benefits: Enjoy full facility access, discounted meals, annual pay reviews, and private healthcare after probation.
- Other info: This role offers a unique chance to engage with the community and promote sports.
- Why this job: Shape the culture and success of a beloved London destination with exciting growth potential.
- Qualifications: Experience in hospitality management or multi-sport facilities; leadership skills are essential.
The predicted salary is between 47000 - 63000 £ per year.
The UK's leading specialist fitness and leisure recruitment agency.
My client is a dynamic, family-focused golf and leisure facility in London offering a unique combination of sport and hospitality. This fantastic venue includes golf, tennis, and ski facilities, café/bar/lounge area, and a regular calendar of corporate and private events. They cater to individuals and families, with a strong emphasis on introducing the younger generation to sports through expert-led lessons and engaging experiences.
We are now recruiting for a hands-on General Manager to lead the day-to-day operations of this vibrant, multi-faceted facility. You will work closely with the Heads of Departments across golf, tennis, ski, and events while directly overseeing the café/bar/lounge operations. Your mission: to ensure an exceptional customer experience, seamless facility operations, and a welcoming, community-driven environment.
Some of the key responsibilities of this role:
- Oversee daily operations across the venue, ensuring high standards in customer service, cleanliness, safety, and maintenance.
- Directly manage the café, bar, and lounge operations, including staff, service quality, stock control, and event coordination.
- Collaborate with Heads of Departments (golf, ski, tennis, events) to ensure smooth inter-departmental coordination and support.
- Uphold a strong maintenance and facilities management regime; proactively resolve issues to avoid downtime or safety risks.
- Support the delivery of lessons and junior programmes by aligning facilities and operations with the professionals' schedules and needs.
- Manage all team payroll & HR.
- Support with and where appropriate help host corporate and private hire events, ensuring professional and seamless experiences.
About you:
- Proven experience in hospitality management or within a multi-sport/leisure facility that includes F&B operations.
- You could either be an existing General Manager or a successful Assistant General Manager ready to take your next step.
- Leadership and communication skills, with the ability to manage diverse teams and personalities.
- Hands-on experience with facilities and maintenance management.
- Strong organisational skills and attention to detail.
- A genuine interest in sports and leisure is a plus.
What else is in it for you?
This is a rare opportunity to join a well-established, independent family-run venue with a strong community focus and exciting growth potential. You’ll play a central role in shaping the culture, service, and success of a beloved London destination. Benefits include full use of facilities and family and friends access, discounted meals, annual pay reviews and discretionary annual bonus based on performance. After a successful probation period you will also be provided with private healthcare.
Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment and can be contacted simply by applying for this role below.
General Manager in London - Fantastic Golf & Leisure Brand employer: Love Recruitment
Join a dynamic, family-focused golf and leisure facility in London that prioritises community and exceptional customer experiences. As a General Manager, you will have the opportunity to lead a vibrant team, oversee diverse operations, and contribute to a beloved venue with exciting growth potential. Enjoy benefits such as full access to facilities, discounted meals, annual pay reviews, and private healthcare after probation, all while shaping the culture of this unique destination.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London - Fantastic Golf & Leisure Brand
✨Tip Number 1
Familiarise yourself with the specific sports and leisure activities offered at the venue. Understanding the unique aspects of golf, tennis, and ski operations will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality and leisure industry, especially those who have experience in multi-sport facilities. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Highlighting specific examples of conflict resolution and team motivation will showcase your suitability for the General Manager role.
✨Tip Number 4
Research the community focus of the venue and think about how you can contribute to enhancing this aspect. Being able to articulate ideas on community engagement and customer experience will set you apart from other candidates.
We think you need these skills to ace General Manager in London - Fantastic Golf & Leisure Brand
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality management or multi-sport/leisure facilities. Emphasise any leadership roles and specific achievements that align with the responsibilities of a General Manager.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and leisure, as well as your hands-on management style. Mention how your skills can contribute to creating an exceptional customer experience at the venue.
Highlight Relevant Skills:In your application, focus on key skills such as team management, organisational abilities, and experience with facilities management. Use specific examples to demonstrate how you've successfully managed diverse teams and operations.
Showcase Your Community Focus:Since the role emphasises a community-driven environment, include any past experiences where you contributed to community engagement or initiatives. This will show your alignment with the venue's values and mission.
How to prepare for a job interview at Love Recruitment
✨Show Your Passion for Sports and Leisure
Make sure to express your genuine interest in sports and leisure during the interview. Share any personal experiences or involvement in sports that highlight your enthusiasm, as this role is all about fostering a community around these activities.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Discuss specific situations where you managed diverse personalities and resolved conflicts, showcasing your ability to inspire and motivate others.
✨Highlight Your Operational Expertise
Be ready to discuss your experience with daily operations management, particularly in hospitality or multi-sport facilities. Talk about how you've ensured high standards in customer service, cleanliness, and safety in past positions.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges, such as managing an event or resolving a maintenance issue. Think through your problem-solving strategies and be prepared to articulate them clearly.
