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For Companies At a Glance
- Tasks: Lead daily operations, deliver customer service, and teach fitness classes.
- Company: Join Jetts Fitness, a 24/7 boutique gym focused on member results and community.
- Benefits: Enjoy free gym membership, ongoing support, and a friendly team atmosphere.
- Why this job: Make a real impact in members' fitness journeys while developing your skills.
- Qualifications: Must have Level 2 Fitness Instructor certification and experience in a gym environment.
- Other info: Evening and weekend shifts required; be part of a vibrant community.
The predicted salary is between 19500 - 27300 £ per year.
Duty Manager – Jetts Fitness Hammersmith
Contract: 30 hours/week
Salary: £19,500 per annum
About Us
Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members\’ results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated. With a strong community feel and a commitment to high standards, we\’re now looking for a passionate and experienced Duty Manager to help drive daily operations, elevate the member experience, and support our local outreach efforts.
The Role
As Duty Manager, you\’ll be the go-to leader on shift – ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You\’ll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.
Key Responsibilities
- Teach engaging group fitness classes as part of your regular shift pattern
- Provide high-quality, welcoming customer service to all members and visitors
- Be the key sales contact on shift – delivering informative and enthusiastic gym tours
- Follow up leads and manage prospective member communication via our CRM system
- Make proactive outbound calls to engage new leads and support member retention
- Sign up new members and assist with onboarding to ensure a smooth joining process
- Maintain daily health & safety and cleanliness checks, reporting any issues promptly
- Support and deliver local outreach activities to promote Jetts Fitness in the community
- Contribute to a positive and inclusive gym culture, motivating both members and staff
- Use club social media as a tool to engage with our current and prospective members
- Keep the gym clean and organised whilst you are on shift performing regular walk throughs, cleaning and checks
- Work closely with the wider team including our personal trainers to ensure our operational and commercial goals are met
What We\’re Looking For:
- Fitness Experience : Proven experience in a gym or fitness environment
- Qualifications : Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
- Class Confidence : You enjoy teaching and can bring energy to group sessions
- Sales-Focused : You\’re comfortable using a CRM, making calls, and driving new sign-ups
- Strong Communicator : You can build rapport in person and over the phone
- Team Player : You support others and help create a high-performance environment
- Detail-Oriented : You take pride in maintaining safety, cleanliness, and brand standards
- Community-Minded : You enjoy engaging with the local area and representing our brand
- Shift Ready : Comfortable with evening and weekend work as part of your contracted hours
Why Join Jetts Fitness?
- Be part of a close-knit, community-driven gym that values people over profits
- Play a hands-on role in helping members achieve real results
- Lead and develop both your fitness and sales skills
- Free gym membership and a welcoming team environment
- Ongoing support and development opportunities
Department PT and Fitness Locations London
Duty Manager - Jetts Fitness employer: Love Recruitment
Contact Detail:
Love Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Jetts Fitness
✨Tip Number 1
Familiarise yourself with Jetts Fitness and their community values. Understanding their mission to create a welcoming environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your fitness experience by preparing examples of how you've successfully engaged members in previous roles. Highlight any specific group classes you've taught and the positive feedback you've received.
✨Tip Number 3
Brush up on your sales techniques, especially around CRM systems. Be ready to discuss how you've driven membership sign-ups and retained clients in past positions.
✨Tip Number 4
Prepare to demonstrate your communication skills. Think of scenarios where you've built rapport with clients or team members, as this is crucial for the Duty Manager role at Jetts Fitness.
We think you need these skills to ace Duty Manager - Jetts Fitness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the fitness industry, particularly any roles that involved customer service, sales, or teaching fitness classes. Use keywords from the job description to demonstrate your fit for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and community engagement. Mention specific experiences that align with the responsibilities of the Duty Manager role, such as leading group classes or managing member relations.
Showcase Your Qualifications: Clearly list your fitness qualifications, especially your Level 2 Fitness Instructor certification. If you have a Level 3 qualification, make sure to highlight it as well, as this is desirable for the role.
Demonstrate Your Sales Skills: Include examples of your experience with sales, particularly in a gym or fitness environment. Discuss how you've successfully engaged with potential members and contributed to membership growth in previous roles.
How to prepare for a job interview at Love Recruitment
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and helping others achieve their goals. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how it aligns with Jetts Fitness's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to ensure a positive experience for members or clients, as this is crucial for the Duty Manager role.
✨Be Ready to Discuss Sales Strategies
Since the role involves driving new sign-ups, be prepared to discuss your experience with sales and CRM systems. Think of specific strategies you've used in the past to engage potential members and convert leads into sign-ups.
✨Engage with the Community Mindset
Jetts Fitness values community engagement, so come ready to share ideas on how you would promote the gym locally. Discuss any previous outreach activities you've been involved in and how you can contribute to building a strong community presence.
