At a Glance
- Tasks: Drive member growth and retention while managing key accounts in the health and fitness sector.
- Company: Join ukactive, the leading trade body for the UK's physical activity sector.
- Benefits: Enjoy a competitive salary, free gym membership, private healthcare, and generous holiday allowance.
- Other info: Autonomy in your role with opportunities for professional growth and networking events.
- Why this job: Make a real impact in the health and fitness industry while working remotely.
- Qualifications: 3+ years in sales or account management with a passion for health and fitness.
The predicted salary is between 40000 - 52000 € per year.
Location: Field-based / fully remote (UK), with travel to events and the central London office
Salary: £40,000 basic + up to £12,000 OTE (£52,000 total)
Benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday + birthday off + bank holidays, discount platform
The Opportunity
We're partnering exclusively with ukactive to appoint a Member Experience & Sales Manager. You'll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention. This is a consultative sell, not a heavy one — ukactive is a membership body, not a vendor, so conversations start warmer. But you'll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you'll work hand-in-hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You'll Own
- Member Growth & New Business
- Identify, develop and close new member opportunities across your patch — with the c.3,000 independent operators in market the biggest growth area.
- Hit individual and shared revenue targets across membership, upsell and cross-sell.
- Account Management & Retention
- Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end-to-end.
- Deliver value-led, consultative account management that protects retention across the book.
- Sector Engagement & Events
- Lead regional networking events, and represent ukactive at the major industry moments — PerformX, Elevate, FIBO — plus Strategic Partner Group events.
- Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
- Insight & Internal Collaboration
- Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales-led decisions.
- Feed member insight into Research, Digital, EDI and Wellbeing workstreams — and signpost members to the right specialist inside ukactive when needed.
About You
We're keen to speak with candidates who demonstrate:
- 3+ years' sales, business development or commercial experience, with a proven track record of hitting revenue targets.
- Strong account management credentials — the ability to grow and retain commercial relationships, not just open them.
- Consultative and customer-first, with the substance to add genuine value in the conversation.
- Resilient with a hunter mentality — but warm, curious and never heavy-handed.
- Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
- Detail-oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
- A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Salary & OTE
£40,000 basic + up to £12,000 variable OTE (total potential £52,000), paid quarterly against annual targets, with a Q4 accelerator for over-performers. The OTE splits across New Business (40%), Retention (40%) and Engagement (20%).
Why Join ukactive
Join the trade body shaping the future of the UK's physical activity sector — work that genuinely matters. A newly defined role with the autonomy to own a patch end-to-end and visibility close to the leadership team. Fully remote, with the choice to use the central London office for events and team days, and front-row access to PerformX, Elevate and FIBO. A consultative, value-led environment — you'll be backed to do sales properly, not pushed to sell hard. Strong benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday plus birthday and bank holidays.
How to Apply
Love Recruitment is the exclusive partner for this search. Abhishek Lakhina, Director, is leading the process — Apply Now.
Membership Experience Manager in Scotland employer: Love Recruitment Ltd
ukactive is an exceptional employer that champions the future of the UK's physical activity sector, offering a fully remote role with the flexibility to engage in events at their central London office. Employees benefit from a supportive work culture that prioritises consultative selling and personal growth, alongside a competitive salary package, generous holiday allowance, and perks like free gym membership and private healthcare. With a focus on meaningful work and strong internal collaboration, this role provides a unique opportunity to make a real impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Experience Manager in Scotland
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the health and fitness sector. This is your chance to show off your consultative skills and build relationships that could lead to job opportunities.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ukactive, and express your interest in potential roles. A warm introduction can go a long way!
✨Tip Number 3
Showcase your passion! When you get the chance to chat with potential employers, let your enthusiasm for health, fitness, and wellbeing shine through. It’s all about making that personal connection.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your interviews. Plus, applying through us gives you a better shot at landing that dream role with ukactive.
We think you need these skills to ace Membership Experience Manager in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Membership Experience Manager. Highlight your sales experience and account management skills, and don’t forget to sprinkle in some passion for health and fitness!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've hit targets and built relationships in previous roles.
Showcase Your Consultative Skills:Since this role is all about consultative selling, make sure to demonstrate your ability to engage with clients in a warm and genuine way. We want to see how you can add value to conversations!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Love Recruitment Ltd
✨Know Your Sector
Before the interview, dive deep into the UK physical activity sector. Familiarise yourself with current trends, challenges, and key players. This will not only show your genuine passion but also help you engage in meaningful conversations about how you can add value to ukactive.
✨Showcase Your Consultative Skills
Prepare examples that highlight your consultative selling approach. Think of situations where you've successfully built relationships and retained clients. Be ready to discuss how you can apply this experience to manage and grow the accounts you'll be responsible for.
✨Demonstrate Your Hunter Mentality
While the role is consultative, they’re looking for someone with a hunter mentality. Share specific instances where you've identified and closed new business opportunities. Highlight your resilience and curiosity in seeking out new member prospects.
✨Engage with Their Values
ukactive values a customer-first approach and a genuine passion for health and fitness. Be prepared to discuss your own experiences and interests in this area. Show them that you align with their mission and are excited about contributing to the future of the UK's physical activity sector.
