At a Glance
- Tasks: Guide franchise partners from agreement to successful studio openings.
- Company: Join STRONG Pilates, a fast-growing global fitness movement.
- Benefits: Competitive salary, remote work, and a vibrant team culture.
- Other info: Passion for fitness is a must; excellent career growth opportunities await!
- Why this job: Be the key player in launching new fitness studios and making an impact.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Remote based (MUST be based in the UK), Monday-Friday £35-45k (experience dependant)
STRONG Pilates is a fast-growing, global fitness movement combining rowing and riding with Pilates-inspired resistance training. We are looking for an energetic, ultra-organised, and people-focused Onboarding Manager to guide our franchise partners from signing their agreement to a successful, profitable opening day. As the Onboarding Manager, you will own the end-to-end franchisee onboarding journey. You will act as the primary point of contact, project mastermind, and brand guardian—ensuring new studios open on time, within budget, and to STRONG’s premium operational standards.
Key responsibilities of this exciting new role:
- Induction & Training: Coordinate and deliver the comprehensive induction training program (in-person and virtual). Partner with internal Academy, Marketing, and Performance teams to ensure franchisees are fully equipped to operate.
- Stage 1 (Setup & Planning): Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration.
- Stage 2 (Pre-Opening): Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment.
- Stage 3 (Launch): Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day.
- Relationship Management: Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins.
- Reporting: Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.
About you:
- Project Mastery: Proven ability to manage complex timelines and multiple studio fit-outs simultaneously. A background in Account Management or Customer Service will be favoured as part of the shortlisting process.
- Relationship Builder: Exceptional communication skills with the ability to build immediate trust with franchisees and internal departments.
- Detail-Obsessed: Sharp focus on quality control, ensuring layout, branding, and operations meet strict brand guidelines.
- Agile Problem Solver: Ability to anticipate obstacles and implement swift, flexible solutions.
- Industry Alignment: Passion for fitness and the wellness industry.
Franchise Onboarding Manager - STRONG Pilates in Portsmouth employer: Love Recruitment Ltd
STRONG Pilates is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about fitness and wellness. As a Franchise Onboarding Manager, you will enjoy the flexibility of remote work while being part of a dynamic team dedicated to empowering franchise partners through comprehensive training and support. With opportunities for professional growth and a commitment to maintaining high operational standards, STRONG Pilates offers a rewarding environment where your contributions directly impact the success of new studios across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Onboarding Manager - STRONG Pilates in Portsmouth
✨Tip Number 1
Get to know STRONG Pilates inside out! Familiarise yourself with their values, mission, and the unique blend of fitness they offer. This will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it takes to succeed as an Onboarding Manager. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 3
Prepare for your interview by thinking about how your skills align with the key responsibilities of the role. Be ready to share specific examples of how you've managed projects, built relationships, and solved problems in previous roles—this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the STRONG Pilates family and ready to take on the challenge of being an Onboarding Manager.
We think you need these skills to ace Franchise Onboarding Manager - STRONG Pilates in Portsmouth
Some tips for your application 🫡
Show Your Passion for Fitness:When you're writing your application, let your love for fitness and wellness shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping others achieve their fitness goals.
Highlight Your Project Management Skills:Make sure to showcase any experience you have in managing complex projects or timelines. We’re looking for someone who can juggle multiple tasks like a pro, so give us examples of how you've done this in the past!
Be Personable and Relatable:Since this role is all about building relationships, use your application to demonstrate your communication skills. Write in a friendly tone and share stories that show how you’ve built trust with clients or colleagues before.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the specifics of the Franchise Onboarding Manager role. We love seeing candidates who take the extra step to align their experience with what we’re looking for.
How to prepare for a job interview at Love Recruitment Ltd
✨Know Your Stuff
Before the interview, dive deep into STRONG Pilates and understand their unique approach to fitness. Familiarise yourself with their onboarding process and think about how your skills can enhance it. This will show your genuine interest and help you stand out.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed complex projects in the past. Highlight your ability to juggle multiple tasks and timelines, as this role requires strong project mastery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Build Rapport
Since relationship management is key for this role, practice building rapport during the interview. Be personable, ask questions, and engage with your interviewer. Show that you can connect with franchisees and internal teams effortlessly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of potential challenges that might arise during the onboarding process and how you would tackle them. Demonstrating your agile problem-solving skills will be crucial in showcasing your fit for the role.
