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- Tasks: Manage member accounts, drive growth, and lead engaging events in the fitness sector.
- Company: Join ukactive, the leading trade body for the UK's physical activity sector.
- Benefits: Enjoy a competitive salary, free gym membership, private healthcare, and generous holiday allowance.
- Other info: Autonomy in your role with opportunities for professional growth and networking.
- Why this job: Make a real impact in the health and fitness industry while working remotely.
- Qualifications: 3+ years in sales or account management with a passion for fitness.
The predicted salary is between 40000 - 52000 £ per year.
Location: Field-based / fully remote (UK), with travel to events and the central London office
Salary: £40,000 basic + up to £12,000 OTE (£52,000 total)
Benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday + birthday off + bank holidays, discount platform
The Opportunity: We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention. This is a consultative sell, not a heavy one — ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand-in-hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You’ll Own:
- Member Growth & New Business: Identify, develop and close new member opportunities across your patch — with the c.3,000 independent operators in market the biggest growth area. Hit individual and shared revenue targets across membership, upsell and cross-sell.
- Account Management & Retention: Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end-to-end. Deliver value-led, consultative account management that protects retention across the book.
- Sector Engagement & Events: Lead regional networking events, and represent ukactive at the major industry moments — PerformX, Elevate, FIBO — plus Strategic Partner Group events. Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
- Insight & Internal Collaboration: Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales-led decisions. Feed member insight into Research, Digital, EDI and Wellbeing workstreams — and signpost members to the right specialist inside ukactive when needed.
About You: We’re keen to speak with candidates who demonstrate:
- 3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
- Strong account management credentials — the ability to grow and retain commercial relationships, not just open them.
- Consultative and customer-first, with the substance to add genuine value in the conversation.
- Resilient with a hunter mentality — but warm, curious and never heavy-handed.
- Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
- Detail-oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
- A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Salary & OTE: £40,000 basic + up to £12,000 variable OTE (total potential £52,000), paid quarterly against annual targets, with a Q4 accelerator for over-performers. The OTE splits across New Business (40%), Retention (40%) and Engagement (20%).
Why Join ukactive: Join the trade body shaping the future of the UK’s physical activity sector — work that genuinely matters. A newly defined role with the autonomy to own a patch end-to-end and visibility close to the leadership team. Fully remote, with the choice to use the central London office for events and team days, and front-row access to PerformX, Elevate and FIBO. A consultative, value-led environment — you’ll be backed to do sales properly, not pushed to sell hard. Strong benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday plus birthday and bank holidays.
How to Apply: Love Recruitment is the exclusive partner for this search. Abhishek Lakhina, Director, is leading the process — Apply Now.
Membership Experience Manager employer: Love Recruitment Ltd
Contact Detail:
Love Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the health and fitness sector. It’s all about building relationships, so don’t be shy to introduce yourself and chat about your passion for member experience.
✨Tip Number 2
Show off your consultative skills! When you get the chance to speak with potential employers, focus on how you can add value to their team. Share examples of how you've successfully managed accounts and retained clients in the past.
✨Tip Number 3
Be prepared to discuss your sector knowledge! Research the latest trends in the UK physical activity sector and come armed with insights. This will show that you’re not just a candidate, but someone who genuinely cares about the industry.
✨Tip Number 4
Apply through our website! We want to see your application and help you land that dream role. Plus, it’s a great way to ensure your CV gets into the right hands quickly.
We think you need these skills to ace Membership Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Membership Experience Manager role. Highlight your sales achievements and account management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about health, fitness, and wellbeing, and how your consultative approach can add value to our members.
Showcase Your Communication Skills: Since this role involves a lot of interaction, make sure your application showcases your excellent communication and influencing skills. We want to see how you can represent ukactive effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Love Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific revenue targets you've hit and how you managed your accounts. This will show that you have the commercial discipline they’re looking for.
✨Understand the Member Experience
Familiarise yourself with ukactive's mission and values. Think about how you can enhance member experience and retention. Prepare examples of how you've successfully managed relationships in the past, as this role is all about consultative selling and account management.
✨Showcase Your Curiosity
Demonstrate your interest in the health and fitness sector. Research current trends and challenges within the industry. Being able to engage in insightful conversations about the sector will help you earn credibility and show your genuine passion.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios where you had to retain a difficult client or close a challenging deal. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.