At a Glance
- Tasks: Manage member accounts, drive sales, and lead engaging events in the fitness sector.
- Company: Join ukactive, the leading trade body for the UK's physical activity sector.
- Benefits: Enjoy a competitive salary, free gym membership, and generous holiday allowance.
- Other info: Autonomy in your role with opportunities for professional growth and networking.
- Why this job: Make a real impact in health and fitness while enjoying remote work flexibility.
- Qualifications: 3+ years in sales or account management with a passion for fitness.
The predicted salary is between 40000 - 52000 € per year.
Location: Field-based / fully remote (UK), with travel to events and the central London office
Salary: £40,000 basic + up to £12,000 OTE (£52,000 total)
Benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday + birthday off + bank holidays, discount platform
The Opportunity: We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention. This is a consultative sell, not a heavy one — ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand-in-hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You’ll Own:
- Member Growth & New Business: Identify, develop and close new member opportunities across your patch — with the c.3,000 independent operators in market the biggest growth area. Hit individual and shared revenue targets across membership, upsell and cross-sell.
- Account Management & Retention: Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end-to-end. Deliver value-led, consultative account management that protects retention across the book.
- Sector Engagement & Events: Lead regional networking events, and represent ukactive at the major industry moments — PerformX, Elevate, FIBO — plus Strategic Partner Group events. Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
- Insight & Internal Collaboration: Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales-led decisions. Feed member insight into Research, Digital, EDI and Wellbeing workstreams — and signpost members to the right specialist inside ukactive when needed.
About You: We’re keen to speak with candidates who demonstrate:
- 3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
- Strong account management credentials — the ability to grow and retain commercial relationships, not just open them.
- Consultative and customer-first, with the substance to add genuine value in the conversation.
- Resilient with a hunter mentality — but warm, curious and never heavy-handed.
- Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
- Detail-oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
- A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Salary & OTE: £40,000 basic + up to £12,000 variable OTE (total potential £52,000), paid quarterly against annual targets, with a Q4 accelerator for over-performers. The OTE splits across New Business (40%), Retention (40%) and Engagement (20%).
Why Join ukactive: Join the trade body shaping the future of the UK’s physical activity sector — work that genuinely matters. A newly defined role with the autonomy to own a patch end-to-end and visibility close to the leadership team. Fully remote, with the choice to use the central London office for events and team days, and front-row access to PerformX, Elevate and FIBO. A consultative, value-led environment — you’ll be backed to do sales properly, not pushed to sell hard. Strong benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday plus birthday and bank holidays.
How to Apply: Love Recruitment is the exclusive partner for this search. Abhishek Lakhina, Director, is leading the process — Apply Now.
Member Experience and Sales Manager in Manchester employer: Love Recruitment Ltd
ukactive is an exceptional employer that offers a unique opportunity to shape the future of the UK's physical activity sector while enjoying a fully remote work environment. With a strong focus on employee wellbeing, you will benefit from a generous package including a 5% matched pension, free gym membership, and 25 days holiday plus your birthday off. The company fosters a consultative and value-led culture, providing ample opportunities for personal and professional growth, all while being part of a dynamic team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience and Sales Manager in Manchester
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the health and fitness sector. It’s all about building relationships, so don’t be shy to introduce yourself and chat about your passion for member experience.
✨Tip Number 2
Show off your consultative skills! When you get the chance to speak with potential employers, focus on how you can add value to their team. Share examples of how you've successfully managed accounts and retained clients in the past.
✨Tip Number 3
Be prepared to discuss your sales achievements! Have specific numbers and success stories ready to share during interviews. This will demonstrate your hunter mentality and ability to hit those revenue targets they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Member Experience and Sales Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for health, fitness, and wellbeing shine through. We want to see that you genuinely care about the sector and how it impacts people's lives.
Tailor Your Experience:Make sure to highlight your relevant experience in sales and account management. We’re looking for someone who can grow and retain relationships, so give us examples of how you've done this in the past.
Be Consultative:Since this role is all about consultative selling, use your application to demonstrate your customer-first approach. Share instances where you've added value to conversations and built trust with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Love Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific revenue targets you've hit and how you managed your accounts. This will show that you have the commercial discipline they’re looking for.
✨Understand the Member Experience
Familiarise yourself with ukactive's mission and values. Think about how you can enhance member experience and retention. Prepare examples of how you've successfully managed relationships in the past, as this role is all about consultative selling and account management.
✨Showcase Your Curiosity
Demonstrate your interest in the health and fitness sector. Research current trends and challenges within the industry. Being able to discuss these topics will not only impress them but also show that you’re genuinely passionate about the field.
✨Prepare for Collaborative Questions
Since this role involves working closely with various teams, be ready to discuss how you’ve collaborated in the past. Think of examples where you’ve worked with marketing or events teams to achieve a common goal, as this will highlight your teamwork skills.
