At a Glance
- Tasks: Guide franchise partners from agreement to successful studio openings with top-notch support.
- Company: Join STRONG Pilates, a fast-growing global fitness movement.
- Benefits: Competitive salary, remote work, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth in the wellness industry.
- Why this job: Be the key player in launching new fitness studios and making an impact.
- Qualifications: Experience in project management, customer service, and a passion for fitness.
The predicted salary is between 35000 - 45000 € per year.
Remote based (MUST be based in the UK), Monday-Friday
£35-45k (experience dependant)
STRONG Pilates is a fast-growing, global fitness movement combining rowing and riding with Pilates-inspired resistance training. We are looking for an energetic, ultra-organised, and people-focused Onboarding Manager to guide our franchise partners from signing their agreement to a successful, profitable opening day.
As the Onboarding Manager, you will own the end-to-end franchisee onboarding journey. You will act as the primary point of contact, project mastermind, and brand guardian—ensuring new studios open on time, within budget, and to STRONG’s premium operational standards.
Key responsibilities of this exciting new role:
- Induction & Training: Coordinate and deliver the comprehensive induction training program (in-person and virtual). Partner with internal Academy, Marketing, and Performance teams to ensure franchisees are fully equipped to operate.
- Stage 1 (Setup & Planning): Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration.
- Stage 2 (Pre-Opening): Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment.
- Stage 3 (Launch): Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day.
- Relationship Management: Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins.
- Reporting: Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.
About you:
- Project Mastery: Proven ability to manage complex timelines and multiple studio fit-outs simultaneously. A background in Account Management or Customer Service will be favoured as part of the shortlisting process.
- Relationship Builder: Exceptional communication skills with the ability to build immediate trust with franchisees and internal departments.
- Detail-Obsessed: Sharp focus on quality control, ensuring layout, branding, and operations meet strict brand guidelines.
- Agile Problem Solver: Ability to anticipate obstacles and implement swift, flexible solutions.
- Industry Alignment: Passion for fitness and the wellness industry.
Franchise Onboarding Manager - STRONG Pilates in Maidstone employer: Love Recruitment Ltd
STRONG Pilates is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about fitness and wellness. With a focus on employee growth, you will have the opportunity to lead franchise partners through their onboarding journey while enjoying a competitive salary and the flexibility of remote work. Join a dynamic team where your organisational skills and relationship-building abilities will be valued, and contribute to the success of a fast-growing global fitness movement.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Onboarding Manager - STRONG Pilates in Maidstone
✨Tip Number 1
Network like a pro! Reach out to current or former employees of STRONG Pilates on LinkedIn. Ask them about their experiences and any tips they might have for the onboarding process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by understanding STRONG Pilates' values and mission. Show us how your passion for fitness aligns with our brand. We love candidates who can demonstrate their enthusiasm for the wellness industry!
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've successfully managed timelines and relationships in past roles. We want to see that you can juggle multiple tasks while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the STRONG Pilates family!
We think you need these skills to ace Franchise Onboarding Manager - STRONG Pilates in Maidstone
Some tips for your application 🫡
Show Your Passion for Fitness:When you're writing your application, let your love for fitness and wellness shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping others thrive in their fitness journeys.
Highlight Your Project Management Skills:Make sure to showcase your ability to juggle multiple projects at once. We’re looking for someone who can manage timelines and keep everything on track, so share examples of how you've successfully handled complex projects in the past.
Be Detail-Obsessed:We love candidates who pay attention to the little things! In your application, mention any experiences where your keen eye for detail made a difference. This could be anything from ensuring brand compliance to maintaining high operational standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining the STRONG Pilates family!
How to prepare for a job interview at Love Recruitment Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into STRONG Pilates. Understand their mission, values, and what sets them apart in the fitness industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Project Management Skills
As a Franchise Onboarding Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed complex projects or timelines. Be ready to discuss how you kept everything on track and met deadlines.
✨Demonstrate Relationship-Building Abilities
This role is all about building trust with franchisees. Think of specific instances where you've built strong relationships in previous roles. Highlight your communication skills and how you’ve resolved conflicts or issues effectively.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about challenges you might face in this role. Think of potential obstacles in the onboarding process and how you would tackle them. Showing that you can think on your feet and provide solutions will impress the interviewers.
