At a Glance
- Tasks: Lead a vibrant family entertainment venue, ensuring exceptional guest experiences and driving revenue.
- Company: Join a fast-growing leisure and hospitality brand with exciting career opportunities.
- Benefits: Competitive salary, performance bonus, excellent benefits, and no late-night shifts.
- Other info: Dynamic role with genuine career progression in a supportive culture.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Experience in management within leisure or hospitality, strong commercial acumen, and team leadership skills.
General Manager - Family Entertainment
Croydon
c£50,000 + Bonus + Benefits
Are you an experienced General Manager looking for your next challenge with a fast-growing leisure and hospitality business?
We're looking for a commercially minded, people-focused leader to take ownership of a thriving, high-energy venue in Croydon. This is an opportunity to join an ambitious brand that is expanding rapidly, with genuine opportunities to grow your career as the business continues to develop.
This role would suit someone from a multi-faceted leisure operation, family entertainment venue, premium hospitality business or a high-volume guest-focused environment where exceptional service and commercial performance go hand in hand.
Best of all? You'll enjoy all the excitement of a busy hospitality operation without the late nights.
The Role
As General Manager, you'll have full accountability for the day-to-day operation of the venue, leading a large team to deliver outstanding guest experiences while driving revenue, profitability and operational excellence.
You'll create an engaging culture where people can thrive, ensuring your team is motivated, developed and equipped to deliver consistently high standards.
You'll also play a key role in growing the business through local partnerships, events, community engagement and commercial initiatives.
What You'll Be Doing
- Taking full ownership of the venue's P&L performance.
- Leading, coaching and developing a large management and frontline team.
- Driving revenue growth through exceptional guest experiences and commercial initiatives.
- Managing budgets, labour, stock and operational costs.
- Maintaining the highest standards across customer service, health & safety and venue presentation.
- Building relationships within the local community to increase awareness and generate new business.
- Delivering memorable events and experiences that keep guests coming back.
- Creating a positive, inclusive culture where people feel valued and supported.
What We're Looking For
- Experience as a General Manager, Operations Manager or Senior Leader within leisure, hospitality or a similar customer-focused environment.
- Strong commercial acumen with experience managing budgets and KPIs.
- A proven track record of leading and developing large teams.
- Someone who thrives in a fast-paced, hands-on environment.
- Excellent communication and stakeholder management skills.
- Experience in driving local marketing, partnerships or community engagement would be highly beneficial.
- A natural leader who loves creating brilliant experiences for both customers and colleagues.
The Package
- Salary circa £50,000
- Performance bonus
- Excellent benefits package
- No late-night trading
- The opportunity to join an exciting and growing business with genuine career progression.
If you're passionate about people, operational excellence and delivering unforgettable customer experiences, we'd love to hear from you.
Your recruiter for this role is Helen Horton, Account Director at Love Recruitment. To express your interest in this exciting opportunity, please apply directly through the link provided. Helen and Love Recruitment specialise in roles across the fitness and leisure sectors.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Family Entertainment Venue in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Love Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Love Recruitment Ltd
Don't be shy about reaching out to Love Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Love Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Love Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
