Central Operations Manager
Victoria | Hybrid – 3 days in the office | £50k-£60k dependent on experience
Love solving problems, improving processes and making things work better?
Our client is looking for an experienced Central Operations Manager to play a key role in keeping their UK & Ireland operation running smoothly and supporting continued growth.
This is a varied, hands-on role where you'll take ownership of systems, processes, operational support, projects and people , working closely with franchisees, internal teams and external partners.
What you'll be doing
- Managing and improving core operational systems and processes.
- Acting as the first point of escalation for operational issues and seeing problems through to resolution.
- Leading the Member Solutions function and supporting excellent customer service.
- Coordinating day-to-day IT requirements and external technology providers.
- Delivering operational projects and supporting the implementation of new systems and initiatives.
- Using data and insight to identify opportunities for improvement.
- Building strong relationships across the business and ensuring solutions genuinely meet network needs.
What we're looking for
You'll have 5+ years' experience in operations, systems, project management, business improvement or a similar role, along with:
- Strong operational and project management experience.
- A natural ability to solve problems and improve processes.
- Confidence working with systems, technology and external providers.
- Experience leading and developing people.
- Excellent communication and stakeholder management skills.
- The ability to manage multiple priorities in a fast-paced environment.
Experience within franchising, multi-site, fitness, retail or another network-based business would be a real advantage.
Why join?
You'll have genuine ownership and the opportunity to make a visible difference — helping shape the systems, processes and support that enable a growing network to thrive.
If you're someone who takes ownership, sees opportunities, gets things done and loves making things better , we'd love to hear from you.
Apply now or get in touch for a confidential conversation.
Central Operations Manager in London employer: Love Recruitment Ltd
As a Membership Sales Manager at the Brilliant Leisure Centre, you'll be part of a vibrant team dedicated to enhancing the local community's fitness experience. The company fosters a supportive work culture that prioritises employee growth and development, offering competitive salaries with commission opportunities, and the chance to make a real impact in members' lives. With a focus on customer service excellence and community engagement, this role provides a fulfilling environment for those passionate about fitness and sales.
