At a Glance
- Tasks: Guide franchise partners from agreement to successful studio openings.
- Company: STRONG Pilates, a fast-growing global fitness movement.
- Benefits: Competitive salary, remote work, and a vibrant team culture.
- Other info: Join a passionate team dedicated to fitness and wellness.
- Why this job: Be the key player in launching new fitness studios and making an impact.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Remote based (MUST be based in the UK), Monday-Friday
£35-45k (experience dependant)
STRONG Pilates is a fast-growing, global fitness movement combining rowing and riding with Pilates-inspired resistance training. We are looking for an energetic, ultra-organised, and people-focused Onboarding Manager to guide our franchise partners from signing their agreement to a successful, profitable opening day.
As the Onboarding Manager, you will own the end-to-end franchisee onboarding journey. You will act as the primary point of contact, project mastermind, and brand guardian—ensuring new studios open on time, within budget, and to STRONG's premium operational standards.
Key responsibilities of this exciting new role:
- Induction & Training: Coordinate and deliver the comprehensive induction training program (in-person and virtual). Partner with internal Academy, Marketing, and Performance teams to ensure franchisees are fully equipped to operate.
- Stage 1 (Setup & Planning): Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration.
- Stage 2 (Pre-Opening): Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment.
- Stage 3 (Launch): Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day.
- Relationship Management: Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins.
- Reporting: Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.
About you:
- Project Mastery: Proven ability to manage complex timelines and multiple studio fit-outs simultaneously. A background in Account Management or Customer Service will be favoured as part of the shortlisting process.
- Relationship Builder: Exceptional communication skills with the ability to build immediate trust with franchisees and internal departments.
- Detail-Obsessed: Sharp focus on quality control, ensuring layout, branding, and operations meet strict brand guidelines.
- Agile Problem Solver: Ability to anticipate obstacles and implement swift, flexible solutions.
- Industry Alignment: Passion for fitness and the wellness industry.
Franchise Onboarding Manager - STRONG Pilates in High Wycombe employer: Love Recruitment Ltd
STRONG Pilates is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about fitness and wellness. With a focus on employee growth, you will have the opportunity to lead franchise partners through their onboarding journey while enjoying a competitive salary and the flexibility of remote work. Join us in making a meaningful impact in the fitness industry as we expand our global movement.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Onboarding Manager - STRONG Pilates in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research STRONG Pilates, their values, and their unique approach to fitness. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to onboarding and project management. Think about how you would handle specific challenges that might come up in the role—this will show your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the STRONG Pilates family!
We think you need these skills to ace Franchise Onboarding Manager - STRONG Pilates in High Wycombe
Some tips for your application 🫡
Show Your Passion for Fitness:When you're writing your application, let your love for fitness and wellness shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping others succeed in their fitness journeys.
Be Detail-Obsessed:As an Onboarding Manager, attention to detail is key. Make sure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly and accurately.
Highlight Your Project Management Skills:We’re looking for someone who can juggle multiple tasks like a pro. In your application, share specific examples of how you've managed complex projects or timelines in the past. This will show us you have what it takes to keep our franchisees on track.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen to be part of the STRONG Pilates family!
How to prepare for a job interview at Love Recruitment Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into STRONG Pilates. Understand their mission, values, and what sets them apart in the fitness industry. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals.
✨Showcase Your Project Management Skills
As a Franchise Onboarding Manager, you'll need to demonstrate your ability to manage complex timelines and multiple projects. Prepare specific examples from your past experiences where you've successfully coordinated similar tasks, highlighting your organisational skills and attention to detail.
✨Build Rapport with Your Interviewers
Since relationship management is key in this role, practice building rapport during your interview. Be personable, ask questions about their experiences, and show genuine interest in their insights. This will help you come across as a people-focused candidate who can easily connect with franchisees.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle potential challenges in the onboarding process. Think of scenarios where you had to troubleshoot issues swiftly and prepare to discuss your thought process. This will showcase your agile problem-solving abilities, which are crucial for the role.
