At a Glance
- Tasks: Lead daily operations of a vibrant golf and leisure facility in London.
- Company: Join a dynamic, family-focused venue that combines sport and hospitality.
- Benefits: Enjoy full facility access, discounted meals, private healthcare, and performance bonuses.
- Other info: Opportunity to work closely with diverse teams and engage with the local community.
- Why this job: Shape the culture and success of a beloved community destination with exciting growth potential.
- Qualifications: Experience in hospitality management or multi-sport facilities; leadership skills are essential.
The predicted salary is between 46200 - 60000 £ per year.
My client is a dynamic, family-focused golf and leisure facility in London offering a unique combination of sport and hospitality. This fantastic venue includes golf, tennis, and ski facilities, café/bar/lounge area, and a regular calendar of corporate and private events. They cater to individuals and families, with a strong emphasis on introducing the younger generation to sports through expert-led lessons and engaging experiences.
We are now recruiting for a hands-on General Manager to lead the day-to-day operations of this vibrant, multi-faceted facility. You will work closely with the Heads of Departments across golf, tennis, ski, and events while directly overseeing the café/bar/lounge operations. Your mission: to ensure an exceptional customer experience, seamless facility operations, and a welcoming, community-driven environment.
Some of the key responsibilities of this role:
- Oversee daily operations across the venue, ensuring high standards in customer service, cleanliness, safety, and maintenance
- Directly manage the café, bar, and lounge operations, including staff, service quality, stock control, and event coordination
- Collaborate with Heads of Departments (golf, ski, tennis, events) to ensure smooth inter-departmental coordination and support
- Uphold a strong maintenance and facilities management regime; proactively resolve issues to avoid downtime or safety risks
- Support the delivery of lessons and junior programmes by aligning facilities and operations with the professionals' schedules and needs
- Manage all team payroll & HR
- Support with and where appropriate help host corporate and private hire events, ensuring professional and seamless experiences
About you:
- Proven experience in hospitality management or within a multi-sport/leisure facility that includes F&B operations
- You could either be an existing General Manager or a successful Assistant General Manager ready to take your next step
- Leadership and communication skills, with the ability to manage diverse teams and personalities
- Hands-on experience with facilities and maintenance management
- Strong organisational skills and attention to detail
- A genuine interest in sports and leisure is a plus
What else is in it for you?
This is a rare opportunity to join a well-established, independent family-run venue with a strong community focus and exciting growth potential. You’ll play a central role in shaping the culture, service, and success of a beloved London destination. Benefits include full use of facilities and family and friends access, discounted meals, annual pay reviews and discretionary annual bonus based on performance. After a successful probation period you will also be provided with private healthcare.
Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment and can be contacted simply by applying for this role below.
General Manager in City of London employer: Love Recruitment Ltd
At Love Recruitment Ltd, we pride ourselves on being an exceptional employer in the premium fitness and hospitality sector. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. Located in the heart of Greater London, we offer competitive benefits and a dynamic environment where your contributions directly impact member satisfaction and club success.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in City of London
✨Tip Number 1
Familiarise yourself with the specific sports and leisure activities offered at the venue. Understanding the unique aspects of golf, tennis, and ski operations will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality and leisure industry. Attend local events or join relevant online groups to connect with others who may have insights or connections that could help you land this role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Be ready to share specific examples of how you've improved customer service and operational efficiency in previous roles.
✨Tip Number 4
Research the company’s community initiatives and values. Showing that you align with their family-focused approach and commitment to introducing sports to younger generations can set you apart from other candidates.
We think you need these skills to ace General Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality management or multi-sport facilities. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage diverse teams and operations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and leisure, as well as your hands-on management style. Mention how your skills align with the responsibilities of the General Manager role and express your enthusiasm for contributing to the community-focused environment.
Highlight Relevant Skills:In your application, focus on key skills such as organisational abilities, attention to detail, and experience with facilities management. Provide examples of how you've successfully managed operations and improved customer experiences in previous roles.
Showcase Your Interest in Sports:Since the role involves a strong emphasis on sports and leisure, include any personal interests or experiences related to sports. This could be participation in sports, coaching, or involvement in community sports initiatives, which will help demonstrate your genuine interest in the field.
How to prepare for a job interview at Love Recruitment Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your communication and conflict resolution skills.
✨Know the Venue Inside Out
Familiarise yourself with the facility's offerings, including golf, tennis, and ski operations. Being knowledgeable about the venue will show your genuine interest and help you discuss how you can enhance customer experiences.
✨Emphasise Customer Experience
Prepare to discuss your approach to ensuring exceptional customer service. Think of specific strategies you've implemented in previous roles that improved customer satisfaction and engagement.
✨Demonstrate Your Organisational Skills
Given the multi-faceted nature of the role, be ready to talk about how you manage multiple priorities. Share examples of how you've successfully coordinated events or managed operations across different departments.
