At a Glance
- Tasks: Lead daily operations of a vibrant golf and leisure facility in London.
- Company: Join a dynamic, family-focused venue combining sport and hospitality.
- Benefits: Enjoy full facility access, discounted meals, annual pay reviews, and private healthcare after probation.
- Other info: Work closely with diverse teams and enjoy a hands-on role in a fun environment.
- Why this job: Shape the culture and success of a beloved community destination with exciting growth potential.
- Qualifications: Experience in hospitality management or multi-sport facilities; leadership skills are essential.
The predicted salary is between 47000 - 63000 £ per year.
My client is a dynamic, family-focused golf and leisure facility in London offering a unique combination of sport and hospitality. This fantastic venue includes golf, tennis, and ski facilities, café/bar/lounge area, and a regular calendar of corporate and private events. They cater to individuals and families, with a strong emphasis on introducing the younger generation to sports through expert-led lessons and engaging experiences.
We are now recruiting for a hands-on General Manager to lead the day-to-day operations of this vibrant, multi-faceted facility. You will work closely with the Heads of Departments across golf, tennis, ski, and events while directly overseeing the café/bar/lounge operations. Your mission: to ensure an exceptional customer experience, seamless facility operations, and a welcoming, community-driven environment.
Some of the key responsibilities of this role:
- Oversee daily operations across the venue, ensuring high standards in customer service, cleanliness, safety, and maintenance
- Directly manage the café, bar, and lounge operations, including staff, service quality, stock control, and event coordination
- Collaborate with Heads of Departments (golf, ski, tennis, events) to ensure smooth inter-departmental coordination and support
- Uphold a strong maintenance and facilities management regime; proactively resolve issues to avoid downtime or safety risks
- Support the delivery of lessons and junior programmes by aligning facilities and operations with the professionals' schedules and needs
- Manage all team payroll & HR
- Support with and where appropriate help host corporate and private hire events, ensuring professional and seamless experiences
About you:
- Proven experience in hospitality management or within a multi-sport/leisure facility that includes F&B operations
- You could either be an existing General Manager or a successful Assistant General Manager ready to take your next step
- Leadership and communication skills, with the ability to manage diverse teams and personalities
- Hands-on experience with facilities and maintenance management
- Strong organisational skills and attention to detail
- A genuine interest in sports and leisure is a plus
What else is in it for you?
This is a rare opportunity to join a well-established, independent family-run venue with a strong community focus and exciting growth potential. You’ll play a central role in shaping the culture, service, and success of a beloved London destination. Benefits include full use of facilities and family and friends access, discounted meals, annual pay reviews and discretionary annual bonus based on performance. After a successful probation period you will also be provided with private healthcare.
General Manager in London employer: Love Recruitment Ltd
Join a vibrant and community-focused leisure centre in North West London as a Membership Sales Manager, where your passion for customer service and sales will shine. Enjoy a competitive salary of up to £35k plus commission, while working in a supportive team environment that values your contributions and offers real opportunities for personal and professional growth. This role allows you to make a significant impact on member experiences and drive the centre's success, all while being an integral part of a well-loved local facility.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Familiarise yourself with the specific sports and leisure activities offered at the venue. Understanding the unique aspects of golf, tennis, and ski operations will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network within the hospitality and leisure industry, especially with professionals who have experience in multi-sport facilities. Building connections can provide valuable insights and potentially lead to referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in the past. Highlighting your hands-on approach and ability to foster a community-driven environment will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and community initiatives. Being able to articulate how your personal values align with theirs will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality management or multi-sport/leisure facilities. Emphasise any leadership roles and specific achievements that align with the responsibilities of a General Manager.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and leisure, as well as your hands-on management style. Mention how your skills can contribute to enhancing customer experiences and operational efficiency at the venue.
Highlight Relevant Skills:In your application, focus on key skills such as team management, communication, organisational abilities, and experience with facilities management. Provide examples of how you've successfully managed diverse teams and maintained high standards.
Show Enthusiasm for the Role:Express your genuine interest in the position and the company’s mission. Mention any personal connections to sports or leisure activities that resonate with the venue's community-driven approach.
How to prepare for a job interview at Love Recruitment Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed diverse teams and resolved conflicts in previous roles. Highlight your communication skills and how you motivate staff to deliver exceptional customer service.
✨Know the Venue Inside Out
Familiarise yourself with the golf and leisure facility's offerings, including the café/bar/lounge operations. Be ready to discuss how you would enhance customer experiences and streamline operations. Showing genuine interest in the venue will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding facilities management and event coordination. Think of specific scenarios where you've had to resolve issues quickly and effectively, ensuring minimal disruption to operations.
✨Emphasise Your Passion for Sports and Leisure
Since the role involves a strong focus on sports and community engagement, express your enthusiasm for these areas. Share any relevant experiences or initiatives you've been involved in that align with the venue's mission to introduce younger generations to sports.
