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For Companies At a Glance
- Tasks: Lead daily operations and inspire a diverse team to deliver exceptional guest experiences.
- Company: Join an ambitious company focused on outstanding hospitality and commercial performance.
- Benefits: Earn up to £45,000 plus bonuses, with opportunities for professional growth.
- Why this job: Be part of a vibrant team in a growing sector where your ideas matter.
- Qualifications: Experience in fast-paced environments, strong leadership, and a passion for guest satisfaction.
- Other info: Work evenings and weekends; make a real impact in the community.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
General Manager – Indoor Hospitality Experience Venue
Location: West London
Salary: Up to £45,000 per annum + Performance Bonuses
Are you an experienced operational leader ready to take charge of a high-energy, customer-focused venue? We are looking for a dynamic General Manager to oversee all aspects of a large, multi-faceted indoor hospitality experience venue. This is a fantastic opportunity to join an ambitious company committed to delivering outstanding guest experiences and driving commercial performance.
About the Role
As General Manager, you will have full accountability for the performance and operational excellence of the venue. You will lead, inspire, and develop a diverse team to deliver exceptional service, maintain the highest safety standards, and create memorable experiences for every guest.
Key Responsibilities
- Lead all day-to-day operations, ensuring smooth, safe, and effective venue management
- Recruit, train, and develop a high-performing team across customer service, operations, and support areas
- Deliver consistently high levels of guest satisfaction through attention to detail and proactive service
- Drive commercial performance, control costs, and meet or exceed revenue targets
- Oversee all health and safety procedures and maintain compliance with internal and external standards
- Manage stock, staffing schedules, reporting, and on-site logistics
- Build strong local partnerships and actively represent the venue within the community
- Support initiatives to grow customer loyalty and repeat business
About You
- Proven experience managing a fast-paced, multi-faceted environment, ideally within hospitality, leisure, attractions, or retail
- Skilled in leading and motivating teams in a busy, customer-facing setting
- Commercially astute with a track record of delivering strong financial results
- Excellent communication, leadership, and organisational skills
- Hands-on and solutions-focused, with a passion for delivering premium guest experiences
- Willing and able to work evenings and weekends
What’s in it for You
- A salary of up to £45,000 per annum plus performance-based bonuses
- Opportunities for professional development and career progression
- A key leadership role within a growing and exciting sector
- A vibrant, team-oriented work environment where your input is valued
Sound like your next move? Apply today and bring your leadership, energy, and passion to a role where you can truly make an impact.
Your recruiter for this role is Helen Horton, Account Director at Love Recruitment group, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry. If keen to be considered please ‘Apply Now’.
General Manager employer: Love Recruitment Ltd
Contact Detail:
Love Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the hospitality and leisure sectors. Attend industry events or join relevant online forums to connect with others who may have insights or opportunities related to the General Manager role.
✨Tip Number 2
Research the venue and its competitors thoroughly. Understanding their unique selling points and challenges will help you articulate how your experience can contribute to their success during any discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven commercial performance and improved guest satisfaction in previous roles. This will demonstrate your capability and align with the expectations outlined in the job description.
✨Tip Number 4
Showcase your leadership style by sharing stories of how you've motivated teams in high-pressure environments. Highlighting your hands-on approach and solutions-focused mindset will resonate well with the hiring team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership roles, operational achievements, and any specific metrics that demonstrate your success in driving guest satisfaction and commercial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you've led teams to success and improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as team leadership, financial acumen, and customer service excellence. Use keywords from the job posting to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a General Manager role.
How to prepare for a job interview at Love Recruitment Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Venue's Operations
Familiarise yourself with the specific operations of the venue you're interviewing for. Be ready to discuss how you would manage day-to-day operations, ensuring safety and efficiency while maintaining high guest satisfaction.
✨Highlight Your Commercial Acumen
Since driving commercial performance is key, be prepared to discuss your experience with budgeting, cost control, and revenue generation. Share specific examples of how you've improved financial results in previous roles.
✨Demonstrate Your Passion for Guest Experience
The role requires a strong focus on delivering exceptional guest experiences. Think of instances where you've gone above and beyond for customers and be ready to share these stories during your interview.
