At a Glance
- Tasks: Guide franchise partners from agreement to successful studio openings with top-notch support.
- Company: Join STRONG Pilates, a fast-growing global fitness movement.
- Benefits: Competitive salary, remote work, and a vibrant team culture.
- Other info: Passion for fitness is a must; enjoy a dynamic and rewarding work environment.
- Why this job: Be the key player in launching new fitness studios and making an impact.
- Qualifications: Experience in project management or customer service, with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Remote based (MUST be based in the UK), Monday-Friday £35-45k (experience dependant)
STRONG Pilates is a fast-growing, global fitness movement combining rowing and riding with Pilates-inspired resistance training. We are looking for an energetic, ultra-organised, and people-focused Onboarding Manager to guide our franchise partners from signing their agreement to a successful, profitable opening day. As the Onboarding Manager, you will own the end-to-end franchisee onboarding journey. You will act as the primary point of contact, project mastermind, and brand guardian—ensuring new studios open on time, within budget, and to STRONG’s premium operational standards.
Key responsibilities of this exciting new role:
- Induction & Training: Coordinate and deliver the comprehensive induction training program (in-person and virtual). Partner with internal Academy, Marketing, and Performance teams to ensure franchisees are fully equipped to operate.
- Stage 1 (Setup & Planning): Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration.
- Stage 2 (Pre-Opening): Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment.
- Stage 3 (Launch): Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day.
- Relationship Management: Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins.
- Reporting: Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.
About you:
- Project Mastery: Proven ability to manage complex timelines and multiple studio fit-outs simultaneously. A background in Account Management or Customer Service will be favoured as part of the shortlisting process.
- Relationship Builder: Exceptional communication skills with the ability to build immediate trust with franchisees and internal departments.
- Detail-Obsessed: Sharp focus on quality control, ensuring layout, branding, and operations meet strict brand guidelines.
- Agile Problem Solver: Ability to anticipate obstacles and implement swift, flexible solutions.
- Industry Alignment: Passion for fitness and the wellness industry.
Franchise Onboarding Manager - STRONG Pilates employer: Love Recruitment Ltd
STRONG Pilates is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those passionate about fitness and wellness. As a Franchise Onboarding Manager, you will enjoy the flexibility of remote work while being part of a fast-growing global movement, with ample opportunities for professional development and collaboration with dedicated teams. Join us to make a meaningful impact in the fitness industry, guiding franchise partners to success and ensuring they thrive from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Onboarding Manager - STRONG Pilates
✨Tip Number 1
Get to know STRONG Pilates inside out! Familiarise yourself with their values, mission, and the unique blend of fitness they offer. This will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it takes to succeed as an Onboarding Manager. Plus, it’s a great way to make a lasting impression!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the role, especially around project management and relationship building. Practice your answers to showcase your skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the STRONG Pilates team and ready to take on the challenge of onboarding franchisees.
We think you need these skills to ace Franchise Onboarding Manager - STRONG Pilates
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your love for fitness and wellness shine through. We want to see how your enthusiasm aligns with STRONG Pilates' mission and values. Share any relevant experiences that highlight your commitment to the industry!
Be Detail-Obsessed:As a Franchise Onboarding Manager, attention to detail is key. Make sure your application is free from typos and clearly structured. We appreciate candidates who can demonstrate their ability to maintain high standards right from the start!
Highlight Your Project Management Skills:We’re looking for someone who can juggle multiple tasks like a pro! In your application, showcase your experience in managing complex projects or timelines. Use specific examples to illustrate how you’ve successfully navigated challenges in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re serious about joining the STRONG Pilates team!
How to prepare for a job interview at Love Recruitment Ltd
✨Know Your Stuff
Before the interview, dive deep into STRONG Pilates and understand their unique approach to fitness. Familiarise yourself with their onboarding process and think about how your skills can enhance it. This shows genuine interest and helps you stand out.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed complex projects in the past. Highlight your ability to juggle multiple tasks and timelines, as this role requires strong project mastery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Build Rapport
Since relationship management is key for this role, practice building rapport during the interview. Be friendly, approachable, and show your communication skills. Ask thoughtful questions about the team and company culture to demonstrate your people-focused mindset.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle potential challenges in the onboarding process. Think of examples where you've anticipated obstacles and implemented solutions. This will showcase your agile problem-solving abilities and readiness for the role.
