Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and coordinate a national network of Mystery Shoppers for high-quality insights.
- Company: Join a leading mystery shopping brand in a dynamic, fast-paced environment.
- Benefits: Enjoy hybrid work, bonuses, social events, and personal development opportunities.
- Why this job: Experience variety, autonomy, and a supportive team culture while driving results.
- Qualifications: Be organised, resilient, and digitally savvy with experience in fieldwork coordination.
- Other info: Work closely with leadership on exciting projects and client initiatives.
The predicted salary is between 28800 - 32000 ÂŁ per year.
Fieldwork Manager in London - Leading Mystery Shopping Brand
Monday-Friday, full time, London based office (hybrid with one working day at home)
ÂŁ28.8k plus up to ÂŁ4k bonus (OTE ÂŁ32k+) and benefits
Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery.
As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.
About this role:
- Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines
- Brief, coach and support Mystery Shoppers to ensure top-tier delivery
- Drive performance metrics like shopper engagement, report quality, and on-time submission
- Recruit Mystery Shoppers in underserved regions using creative sourcing methods
- Lead and contribute to training, coaching and knowledge-sharing within the team
- Handle client queries and challenges with professionalism, speed and insight
- Plan and execute motivational sprints to meet high-volume scheduling targets
- Support operational efficiency and process improvements
- Collaborate closely with leadership on new projects and key client initiatives
- Occasionally perform or validate mystery shops to maintain operational continuity
About you:
- Exceptionally organised with great time management skills!
- A strategic thinker who can forecast and solve problems proactively
- Resilient under pressure and thrives in a target-driven environment
- A strong communicator
- Creative, especially with social media campaigns and engagement strategies
- Digitally capable—no coding needed, just happy working with online tools daily
- Tenacious and adaptable with a “let’s get it done” attitude
- Experience in fieldwork coordination, customer insights, or scheduling logistics
What You’ll Get:
- A chance to shape and grow a region you can truly “own”
- Daily variety, challenges, and the opportunity to build meaningful relationships
- A sociable, supportive team who work hard, celebrate wins, and enjoy the ride
- Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities
- Opportunities for personal and professional development in a growing business
Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry.
Field Operations Manager employer: Love Recruitment Ltd
Contact Detail:
Love Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Familiarise yourself with the mystery shopping industry. Understanding the nuances of how mystery shopping works and the key metrics that drive success will help you stand out in interviews. Research current trends and challenges in the field to demonstrate your knowledge.
✨Tip Number 2
Network with professionals in the field operations and mystery shopping sectors. Attend relevant events or join online forums where you can connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your organisational skills through examples from your past experiences. Be ready to discuss specific instances where you successfully managed projects, coordinated teams, or solved problems under pressure. This will highlight your suitability for the role.
✨Tip Number 4
Prepare to discuss your creative strategies for recruiting and engaging mystery shoppers. Think about innovative methods you've used in the past or new ideas you could bring to the table. This will demonstrate your proactive approach and fit for the role.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fieldwork coordination, customer insights, or scheduling logistics. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and passion for driving results. Mention specific examples of how you've successfully managed teams or projects in the past, particularly in fast-paced environments.
Showcase Your Communication Skills: In your application, emphasise your strong communication abilities. Provide examples of how you've effectively briefed and supported team members or handled client queries with professionalism and insight.
Highlight Your Creativity: Since the role involves creative sourcing methods and social media engagement strategies, include any relevant experiences that demonstrate your creativity. This could be campaigns you've led or innovative solutions you've implemented in previous roles.
How to prepare for a job interview at Love Recruitment Ltd
✨Showcase Your Organisational Skills
As a Field Operations Manager, being exceptionally organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your time management prowess.
✨Demonstrate Problem-Solving Abilities
This role requires a strategic thinker who can forecast and solve problems proactively. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them, especially in high-pressure situations.
✨Highlight Communication Skills
Strong communication is essential for this position. Practice articulating your thoughts clearly and confidently, and prepare to discuss how you've effectively communicated with teams or clients in the past.
✨Emphasise Creativity and Digital Capability
Since the role involves creative sourcing methods and social media engagement strategies, think of innovative ideas you've implemented before. Be prepared to share how you leverage digital tools to enhance operational efficiency.
