At a Glance
- Tasks: Guide franchise partners from agreement to successful studio openings.
- Company: STRONG Pilates, a fast-growing global fitness movement.
- Benefits: Competitive salary, remote work, and a vibrant team culture.
- Other info: Join a passionate team in the thriving wellness industry.
- Why this job: Be the driving force behind new fitness studios and make a real impact.
- Qualifications: Experience in project management and exceptional communication skills.
The predicted salary is between 35000 - 45000 € per year.
Remote based (MUST be based in the UK), Monday-Friday
£35-45k (experience dependant)
STRONG Pilates is a fast-growing, global fitness movement combining rowing and riding with Pilates-inspired resistance training. We are looking for an energetic, ultra-organised, and people-focused Onboarding Manager to guide our franchise partners from signing their agreement to a successful, profitable opening day.
As the Onboarding Manager, you will own the end-to-end franchisee onboarding journey. You will act as the primary point of contact, project mastermind, and brand guardian—ensuring new studios open on time, within budget, and to STRONG’s premium operational standards.
Key responsibilities of this exciting new role:
- Induction & Training: Coordinate and deliver the comprehensive induction training program (in-person and virtual). Partner with internal Academy, Marketing, and Performance teams to ensure franchisees are fully equipped to operate.
- Stage 1 (Setup & Planning): Review floor plans for brand compliance and client flow, coordinate vendor relations, manage equipment ordering, and facilitate CRM/tech stack integration.
- Stage 2 (Pre-Opening): Track fit-out and construction progress. Partner with pre-sales, marketing, and academy teams to support membership drives and studio staff recruitment.
- Stage 3 (Launch): Conduct final quality-control checks, finalise tech deployment, and provide high-touch support leading into opening day.
- Relationship Management: Act as the primary champion for onboarding franchisees. Build trust, troubleshoot issues swiftly, and conduct regular milestone check-ins.
- Reporting: Maintain real-time tracking of onboarding milestones and provide regular progress reports to leadership.
About you:
- Project Mastery: Proven ability to manage complex timelines and multiple studio fit-outs simultaneously. A background in Account Management or Customer Service will be favoured as part of the shortlisting process.
- Relationship Builder: Exceptional communication skills with the ability to build immediate trust with franchisees and internal departments.
- Detail-Obsessed: Sharp focus on quality control, ensuring layout, branding, and operations meet strict brand guidelines.
- Agile Problem Solver: Ability to anticipate obstacles and implement swift, flexible solutions.
- Industry Alignment: Passion for fitness and the wellness industry.
Franchise Onboarding Manager - STRONG Pilates in Basildon employer: Love Recruitment Ltd
STRONG Pilates is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about fitness and wellness. With a focus on employee growth, you will have the opportunity to lead franchise partners through their onboarding journey while enjoying a flexible remote working environment in the UK. Join us to be part of a dynamic team that values innovation, collaboration, and the success of our franchisees.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Onboarding Manager - STRONG Pilates in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees of STRONG Pilates on LinkedIn. Ask them about their experiences and any tips they might have for the onboarding process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by understanding STRONG Pilates' values and mission. Show us how your passion for fitness aligns with our brand. We love candidates who can demonstrate their enthusiasm for the wellness industry!
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've successfully managed timelines and relationships in past roles. We want to see that you can juggle multiple tasks while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the STRONG Pilates family!
We think you need these skills to ace Franchise Onboarding Manager - STRONG Pilates in Basildon
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your love for fitness and wellness shine through. We want to see how your enthusiasm aligns with STRONG Pilates' mission and values.
Highlight Your Project Management Skills:Make sure to showcase your experience in managing complex projects. We’re looking for someone who can juggle multiple studio fit-outs, so give us examples of how you've successfully handled similar challenges.
Be Detail-Obsessed:Attention to detail is key! In your application, mention specific instances where your focus on quality control made a difference. We want to know how you ensure everything meets brand standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you in front of the right people. We can’t wait to hear from you!
How to prepare for a job interview at Love Recruitment Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into STRONG Pilates. Understand their mission, values, and what sets them apart in the fitness industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Project Management Skills
As a Franchise Onboarding Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed complex projects or timelines. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Relationship-Building Abilities
This role is all about building trust with franchisees. Think of specific instances where you've built strong relationships in previous roles. Be ready to discuss how you handle conflicts and maintain positive communication.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you'd handle potential challenges during the onboarding process. Think of examples where you've had to be agile and implement quick solutions. This will highlight your proactive approach and problem-solving skills.
