At a Glance
- Tasks: Drive membership growth and enhance customer experiences in the leisure and fitness sector.
- Company: Established leisure and fitness organisation with a strong community presence.
- Benefits: Collaborative leadership environment and strategic role with career progression opportunities.
- Other info: Flexible working hours and a chance to influence senior management decisions.
- Why this job: Shape sales strategy and make a real impact on customer engagement and loyalty.
- Qualifications: Proven sales experience, strong communication skills, and digital proficiency.
The predicted salary is between 40000 - 50000 £ per year.
Location: South Gloucestershire.
Our client is a well-established leisure and fitness organisation with a strong community presence across South Gloucestershire. They're looking for a commercially-minded Sales & Experience Manager to drive membership growth, sharpen the customer journey, and lead sales performance across their centres.
This is a genuinely broad, high-impact role. You'll be shaping sales strategy from the ground up, using digital tools and data to improve how people join, engage with, and stay loyal to the organisation, and you'll have real influence at senior management level. If you enjoy building systems that work, motivating teams to hit targets, and turning insight into action, this is the sort of role that rewards initiative.
On offer is a genuinely collaborative senior leadership environment, and a role with clear scope to shape strategy and progress within the organisation.
Working pattern: Full time, 37 hours per week, with flexibility to work outside normal office hours as the role requires.
Key responsibilities:- Sales growth: Develop and drive sales systems and initiatives that grow fitness and swim membership across centres.
- Performance management: Monitor KPIs and sales targets, and foster a strong performance culture among centre teams.
- Customer experience: Develop digitally-enabled sales and customer journeys, using technology and AI to improve efficiency and outcomes.
- Leadership: Line manage the Contact Centre Manager and act as a proactive member of the senior management team.
- Commercial insight: Research industry trends, competitor activity, and pricing to inform new commercial initiatives and revenue growth.
- Commercially sharp: A proven track record in sales, customer service, and driving commercial performance, with the business acumen to back it up.
- A natural communicator: Confident engaging with staff and stakeholders at every level, and comfortable managing multiple priorities under pressure.
- Digitally capable: Proficient across Microsoft Office and industry systems such as Leisure Management Systems and prospecting or CRM tools.
This is an opportunity for someone to step outside of the day to day life of club operations into a more strategic role.
Your recruiter for this role is Helen Horton, Account Director at Love Recruitment, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment across the fitness and leisure sector and work on a number of roles within the industry.
Sales & Experience Manager - Leisure & Fitness Sector employer: Love Recruitment Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Sales & Experience Manager - Leisure & Fitness Sector
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Love Recruitment Limited.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Love Recruitment Limited is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Love Recruitment Limited, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Sales & Experience Manager - Leisure & Fitness Sector
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Love Recruitment Limited
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Love Recruitment Limited.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Love Recruitment Limited.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Love Recruitment Limited's Clientele
Since it's a full-time gig, understanding the specific clientele Love Recruitment Limited caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
