At a Glance
- Tasks: Lead a vibrant club, ensuring players have an amazing experience and the team is motivated.
- Company: Join City Padel Plymouth, a dynamic and friendly padel club.
- Benefits: Competitive salary up to £28.5k, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with hands-on leadership and a focus on teamwork.
- Why this job: Be the face of the club and make a real difference in players' experiences.
- Qualifications: Enthusiastic, organised, and people-driven; padel experience preferred but not essential.
The predicted salary is between 28500 - 28500 £ per year.
City Padel Plymouth is looking for an enthusiastic, organised, and people-driven Club Supervisor to help deliver an outstanding experience for our players and team. This is a hands-on leadership role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys motivating others.
The Role
As Club Supervisor, you'll be the face of City Padel Plymouth - ensuring the club runs smoothly day-to-day, our players feel welcomed, and our team is supported to deliver the highest standards. Applicants with Padel experience would be preferred but this is not essential.
Key Responsibilities
- Customer Experience & Communication
- Build and maintain excellent relationships with current and prospective players.
- Welcome all players in a friendly, professional manner.
- Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services.
- Relay relevant information and feedback to the Directors.
- Operations & Compliance
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Oversee opening and closing procedures.
- Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas).
- Team Leadership
- Train, supervise, and support Club Assistants, ensuring role expectations are clear and up to date.
- Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience.
- Organise weekly staff rotas for reception and café operations.
- Bookings, Scheduling & Promotion
- Manage facility scheduling, court bookings, matches, and rentals.
- Actively promote spare spaces on courses and courts via WhatsApp and Instagram.
- Release courts back to the public when appropriate.
- Ensure booking systems are accurate and up to date.
- Café & Retail Management
- Applicants with barista training would be preferred but not essential.
- Maintain a clean, organised, and well-stocked café and retail area.
- Prepare and monitor toasties and baked goods.
- Ensure the coffee machine is serviced and maintained.
- Keep pricing and offerings updated and communicated clearly.
Role Structure
Reports to: City Padel General Manager
Manages: Club Assistants
Club Supervisor in Plymouth employer: Love Recruitment Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Club Supervisor in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Club Supervisor in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Love Recruitment Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Love Recruitment Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
