At a Glance
- Tasks: Lead membership sales and ensure an amazing experience for every visitor.
- Company: Well-regarded leisure centre with a strong community presence.
- Benefits: Up to £35k salary, commission, and a supportive team environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be the face of a beloved centre and make a real impact on members' lives.
- Qualifications: Passion for customer service and experience in sales or team leadership.
The predicted salary is between 40582 - 49600 £ per year.
Our client is a well-regarded leisure and fitness facility with a strong presence in the local community. They're looking for a customer-focused Manager to look after all things membership and be the true face of the centre, driving membership sales while making sure every member and visitor has a genuinely brilliant experience.
This is a role for someone who lights up a room and means it. You'll lead a small team, manage the full sales journey from first enquiry through to renewal, and work hand in hand with the site's General Manager to grow membership revenue and elevate the overall member experience. If you thrive on being visible, building relationships, and turning a warm welcome into a loyal member, this is the sort of role that plays to your strengths every single day.
On offer is up to £35k plus commission, a genuinely supportive team environment, and real scope to make the front of house experience your own.
Working pattern: Full time, with flexibility to work some evenings and weekends as the role requires.
Key responsibilities:
- Sales and membership growth: Drive monthly sales targets and KPIs that contribute directly to membership growth.
- Member experience: Own the full sales journey from enquiry to retention, ensuring every interaction reflects excellent customer service.
- Team leadership: Manage and motivate a small front of house team, setting the standard for how members are welcomed and looked after.
- Partnership working: Work closely with the site General Manager to align sales activity with wider commercial and customer experience goals.
- Local presence: Build corporate and community partnerships and support local marketing activity to raise the centre's profile.
About you:
- A people person: A huge passion for customer service and a natural ability to make people feel welcome and valued.
- Sales driven: Comfortable working towards targets and KPIs, with a track record of contributing to sales or membership growth.
- A confident leader: Experience managing or supervising a small team, with the ability to lead by example on the floor.
- A team player: Happy working in partnership with senior site management to deliver shared commercial and customer goals.
What's in it for you:
- The chance to be the face of a well-loved local centre.
- Commission on top of a competitive base salary.
Membership & Customer Service Manager in London employer: Love Recruitment Limited
As a Membership & Customer Service Manager at Brilliant Leisure Centre, you'll be part of a vibrant and supportive team dedicated to creating exceptional experiences for our members. With a competitive salary of up to £35k plus commission, this role offers you the opportunity to lead a passionate team, drive membership growth, and make a meaningful impact in the local community. Enjoy a flexible working pattern and the chance to truly shape the front-of-house experience in a well-regarded facility that values customer service and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Customer Service Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Love Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Love Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership & Customer Service Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Love Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Love Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Love Recruitment Limited!
How to prepare for a job interview at Love Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
