At a Glance
- Tasks: Lead a vibrant family entertainment venue, engaging with customers and driving performance.
- Company: Dynamic leisure and hospitality brand with a focus on fun and community.
- Benefits: Competitive salary up to £47k, bonus, and great benefits.
- Other info: Exciting opportunity for growth in a lively, customer-focused setting.
- Why this job: Be at the heart of the action, making a real impact in a fast-paced environment.
- Qualifications: Experience in managing busy venues with multiple revenue streams and strong leadership skills.
The predicted salary is between 47000 - 47000 £ per year.
Location: York
Salary: up to £47k + Bonus & Benefits
Big venue. Multiple revenue streams. A large team. And definitely not a role for someone who wants to manage from behind a desk. We’re looking for a high-energy, commercially minded General Manager to lead a busy, fast-paced leisure and hospitality venue. You’ll be front and centre – visible with your team, engaging with customers, driving standards and constantly looking for ways to make the venue perform even better.
This is a genuinely multi-faceted operation, with different departments, customer experiences and revenue streams all under one roof. You’ll need to be comfortable switching between people, operations, hospitality, sales, events and commercial performance – sometimes all in the same hour!
The Role
No two days will look quite the same. You could be coaching one of your managers, reviewing yesterday’s sales, checking the customer journey, looking at an upcoming event or spotting an opportunity to drive additional revenue. You’ll bring all the different parts of the venue together, making sure the operation runs brilliantly while never losing sight of the numbers. There’s real commercial responsibility here. You’ll own the P&L, understand what is driving performance and look for opportunities to grow revenue across the venue – whether that’s through increasing visits, events and parties, hospitality, secondary spend or building stronger relationships within the local community.
At the same time, you’ll build and develop a fantastic team, creating an environment where people are engaged, standards are high and customers genuinely enjoy spending time.
High Energy. Highly Visible. Commercially Sharp. We’re looking for someone who loves being where the action is. You’ll naturally walk the floor, talk to customers, know your team and understand exactly what is happening across your venue. You’ll bring energy to the people around you and be able to lead through others, developing strong managers who take ownership of their individual areas.
But this isn’t just about being a great people person. You’ll need to be commercially switched on too. You’ll understand your numbers, know which revenue streams are performing, spot opportunities for growth and be confident making decisions that positively impact sales, margin and profitability.
What We’re Looking For?
Your background could be in leisure, hospitality, attractions, competitive socialising, family entertainment, health and fitness or another high-volume experiential business. More important than the exact sector is your experience of leading a busy, multi-faceted venue with multiple departments and revenue streams. You’ll be comfortable with P&L ownership and KPIs, have experience leading and developing a sizeable team and know how to balance operational standards with commercial performance and a fantastic customer experience.
Above all, we’re looking for personality, presence and energy. Someone who can walk into a venue and lift it. Someone who wants to be amongst their customers and their team. And someone who gets excited by the challenge of bringing together people, hospitality, entertainment and multiple revenue streams to create a brilliant, commercially successful venue. If that sounds like you, we’d love to hear from you.
General Manager – Family Entertainment Brand in Leeds employer: Love Recruitment Limited
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Family Entertainment Brand in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Love Recruitment Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Love Recruitment Limited
Don't be shy about reaching out to Love Recruitment Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager – Family Entertainment Brand in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Love Recruitment Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Love Recruitment Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
