At a Glance
- Tasks: Lead and optimise the customer journey from enquiry to post-sale experience.
- Company: Dynamic brand based in Notting Hill with a vibrant studio space.
- Benefits: Competitive salary, commission, and opportunities for career growth.
- Other info: Pathway to senior leadership roles as the business expands across Europe.
- Why this job: Join a forward-thinking team and make a real impact on customer experiences.
- Qualifications: Experience in customer experience or inside sales with strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Hybrid Remote - Notting Hill, London (minimum 3 days in office)
£40,000 base + commission
The Role
Reporting directly to the CCO, our client is looking for a commercially minded Inside Sales & Customer Experience Manager to lead and optimise the full customer journey — from first enquiry through to post-sale experience. This role sits at the centre of the customer and revenue operation, overseeing AI-driven service and sales workflows alongside a Customer Experience Executive. You’ll combine customer experience management, inside sales, operational oversight, and commercial performance, while helping scale direct sales operations across Europe. Based in Notting Hill, this role is also part of the day-to-day energy and experience of the brand’s physical studio space.
Key Responsibilities
- Manage and optimise AI-powered customer service and sales workflows
- Oversee customer enquiries, escalations, conversion flow, and service quality
- Line manage and develop the Customer Experience Executive
- Own the customer journey across rental and pre-loved product sales
- Drive accessory and warranty upsell opportunities
- Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
- Analyse conversion and service data to continuously improve performance
- Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
- Work cross-functionally with logistics, sales, and commercial leadership teams
What We’re Looking For
- Experience in customer experience, inside sales, or customer operations
- Commercially driven with a strong customer-first mindset
- Comfortable working with AI tools and automated workflows
- Strong organisational and communication skills
- CRM experience, ideally HubSpot
- Data-driven approach to decision making
- Previous management experience or readiness to step into leadership
Growth Opportunity
This role is designed to evolve into a senior leadership position as the business scales, with future pathways into either Inside Sales leadership or Customer Experience management across European markets.
Apply Now
Your recruiter for this role is Cam Bridger at Love Recruitment. For a confidential conversation, please apply via the link below.
Inside Sales & Customer Experience Manager employer: Love Recruitment Limited
Join a dynamic team in Notting Hill, where innovation meets customer-centricity. As an Inside Sales & Customer Experience Manager, you'll thrive in a hybrid work environment that fosters collaboration and creativity, while enjoying competitive compensation and the opportunity for professional growth into senior leadership roles. Our vibrant studio space not only enhances your work experience but also places you at the heart of a brand committed to excellence in customer service and sales operations across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales & Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer experience. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Inside Sales & Customer Experience Manager role. Highlight your experience with AI tools and customer journey optimisation to show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting challenges ahead.
We think you need these skills to ace Inside Sales & Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Inside Sales & Customer Experience Manager role. Highlight your customer experience, sales achievements, and any relevant management experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and sales. Share specific examples of how you've optimised customer journeys in the past, and don’t forget to mention your comfort with AI tools.
Showcase Your Data Skills:Since we’re looking for someone with a data-driven approach, make sure to include any experience you have with analysing customer feedback or conversion data. This will help us see how you can contribute to improving our performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Love Recruitment Limited
✨Know the Customer Journey Inside Out
Make sure you understand the full customer journey, from initial enquiry to post-sale experience. Be ready to discuss how you would optimise each stage and improve customer satisfaction, as this role is all about enhancing that journey.
✨Showcase Your Commercial Mindset
Prepare examples of how you've driven sales or improved customer experiences in previous roles. Highlight your ability to identify upsell opportunities and how you've used data to make informed decisions.
✨Familiarise Yourself with AI Tools
Since the role involves managing AI-driven workflows, brush up on any relevant tools or technologies. Be prepared to discuss how you've used automation in past roles to enhance efficiency and service quality.
✨Demonstrate Leadership Potential
Even if you haven't held a formal management position, think of instances where you've led projects or mentored others. This will show your readiness to step into a leadership role as the company grows.
