At a Glance
- Tasks: Welcome members, handle enquiries, and support new joiners in their fitness journey.
- Company: Fitness Space, a people-focused gym with state-of-the-art equipment.
- Benefits: Competitive pay, flexible hours, and a vibrant community atmosphere.
- Other info: Be part of a supportive culture where you never train alone.
- Why this job: Join a dynamic team and help others achieve their fitness goals.
- Qualifications: Experience in customer service and a passion for fitness.
The predicted salary is between 10 - 12 £ per hour.
Hours: Part Time
Salary: Competitive
Equipped with state-of-the-art fitness equipment and technology, Fitness Space is results-driven and people-focused. We’re by our members’ side at every step of their fitness journey, supported by dedicated coaches and an intuitive app that keeps them connected inside and outside the gym. At Fitness Space Wimbledon — and across our wider network — our philosophy is simple: Never Train Alone.
This is a part-time Front of House and Membership Sales role that combines member service, administration, and sales support into one varied and rewarding position. You will be responsible for:
- Greeting every member and guest warmly, confidently, and professionally
- Handling membership enquiries, booking tours, and following up with leads
- Delivering a seamless front desk experience, including check-ins, messages, payments, and basic administration
- Supporting new members through their first visits and helping them feel part of the Fitness Space community
- Keeping the gym clean, organised, and well-stocked at all times
- Taking ownership of daily tasks and staying proactive during quieter periods
- Contributing to the energy, standards, and culture of the club alongside the wider team
We’re looking for someone reliable, switched-on, and confident under pressure. You’ll thrive in this role if you:
- Have experience in customer-facing roles (fitness, retail, hospitality, or sales)
- Communicate clearly and naturally in person, over the phone, and via messaging
- Remain calm, composed, and solution-focused when things get busy or don’t go to plan
- Feel confident following up leads, asking the right questions, and explaining membership options
- Are naturally organised and comfortable balancing admin tasks with people-facing responsibilities
- Understand what makes a premium gym experience stand out and want to help deliver it
Front of House & Membership Sales employer: Love Recruitment Limited
At Fitness Space Wimbledon, we pride ourselves on being an exceptional employer that values our team members as much as our clients. With a vibrant work culture centred around support and collaboration, we offer competitive pay, flexible part-time hours, and opportunities for personal growth within the fitness industry. Join us in creating a welcoming environment where you can thrive while helping others achieve their fitness goals.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Membership Sales
✨Tip Number 1
Get to know the gym culture! Before your interview, pop into Fitness Space and soak up the vibe. Chat with staff and members to understand what makes them tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about member interaction, brush up on your communication techniques. Role-play common scenarios with a friend, like handling membership enquiries or welcoming new members, to build your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've juggled multiple tasks in previous roles. Whether it’s managing bookings or keeping things tidy, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House & Membership Sales
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about being people-focused, so show us how you connect with others.
Tailor Your Application:Make sure to tailor your application to the Front of House & Membership Sales role. Highlight your customer-facing experience and any relevant skills that match what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our culture and what it’s like to be part of the Fitness Space community!
How to prepare for a job interview at Love Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research Fitness Space. Understand their philosophy of 'Never Train Alone' and how they support their members. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role is all about member service, be ready to share specific examples from your past experiences in customer-facing roles. Highlight situations where you went above and beyond to ensure a great experience for customers, especially in fitness, retail, or hospitality.
✨Practice Your Communication Style
Effective communication is key in this position. Practice speaking clearly and confidently about your previous roles and how you handle enquiries. You might even want to role-play common scenarios, like booking tours or explaining membership options, to feel more prepared.
✨Demonstrate Your Organisational Skills
This job requires balancing admin tasks with people-facing responsibilities. Be ready to discuss how you stay organised during busy periods. Share any tools or methods you use to manage your time effectively, as this will show that you can handle the demands of the role.
