At a Glance
- Tasks: Welcome members, manage memberships, and create engaging social media content.
- Company: Join the vibrant team at Jetts Fitness Hammersmith, a 24-hour gym.
- Benefits: Earn £13+ per hour with flexible part-time hours and a fun work environment.
- Other info: Perfect for those looking to build skills in sales and customer service.
- Why this job: Be the face of our gym and make a real impact on our community.
- Qualifications: Great communication skills and a passion for fitness are key.
The predicted salary is between 13 - 15 £ per hour.
Jetts Fitness Hammersmith is a 24-hour gym offering a full range of functional, strength and cardio equipment alongside a packed group fitness timetable. We are a small, high-performing team that takes real pride in the club and the experience we give our members.
We are looking for a Front of House & Membership Consultant to join the team on a part-time basis. This is a varied, people-facing role at the heart of the club — you will be the first impression Jetts makes on every member and visitor who walks through the door, and your contribution goes well beyond the front desk.
What the role involves- Front of house & customer service: You will greet and welcome every member and visitor warmly and professionally. You are the first point of contact for enquiries in person and by phone, and you will make sure every interaction reflects what Jetts is about — friendly, knowledgeable and genuinely helpful.
- Membership sales: You will conduct tours of the club, present membership options with confidence, and convert prospective members on the day. You will manage lead follow-up and keep CRM records accurate and up to date.
- Social media & content: You will take ownership of the club's social media presence — planning, creating and posting content consistently across our channels. We want content that reflects the community, the culture and the results at Jetts Hammersmith, not just promotional posts. You will also respond to comments and messages promptly and in line with the Jetts brand tone.
- Club standards: You will help keep the club clean, stocked and presented to a high standard throughout your shift, and complete daily admin and system tasks as required.
- A natural communicator — confident, warm and professional in person and on the phone.
- Someone who enjoys selling and is comfortable having a confident conversation with a prospective member.
- Creative with social media — you do not need to be a professional content creator, but you should have an eye for what works and enjoy producing content that connects.
- Organised and reliable — you will be managing your own tasks across a shift and we need someone who takes ownership without being chased.
- A genuine interest in health, fitness and the gym environment.
- Previous experience in customer-facing roles in fitness, hospitality, retail or sales is an advantage but not essential — attitude and energy matter more.
- Pay: £13+ per hour
- Hours: 10–20 hours per week, with the potential to flex up depending on business need.
- Shifts: Weekday evenings and weekends are the core requirement — you must be available for both. Exact shift pattern to be confirmed.
- Reporting to: Senior Club Manager.
This is a role that suits someone who thrives in a busy, people-focused environment and wants to build real skills in sales, customer service and content creation. If that sounds like you, we would love to hear from you.
To apply, please send your CV and a brief note on why you are the right fit for this role. Only candidates who meet the criteria above will be contacted.
Front Of House & Membership Consultant employer: Love Recruitment Limited
Jetts Fitness Hammersmith is an exceptional employer that fosters a vibrant and supportive work culture, where every team member plays a crucial role in creating a welcoming environment for our members. With flexible part-time hours, opportunities for personal growth in sales and customer service, and the chance to engage creatively through social media, we empower our staff to thrive in a dynamic fitness setting. Join us at our 24-hour gym and be part of a dedicated team that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House & Membership Consultant
✨Tip Number 1
Get to know the gym! Before your interview, pop by Jetts Fitness Hammersmith and soak in the vibe. Familiarise yourself with the equipment and the layout so you can chat confidently about it during your interview.
✨Tip Number 2
Show off your people skills! When you meet the team, be warm and engaging. Remember, you're applying for a role where first impressions matter, so let your personality shine through!
✨Tip Number 3
Bring your social media game! Think of creative ideas for content that reflects the Jetts community. Share these ideas during your interview to show how you can contribute to the club's online presence.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Front Of House & Membership Consultant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about making connections with people, so show us how you’d do that in your application.
Tailor Your CV:Make sure your CV is tailored specifically for the Front of House & Membership Consultant role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your passion for fitness. We love seeing candidates who align with our values!
Craft a Compelling Cover Note:Your cover note is your chance to tell us why you’re the perfect fit for the role. Keep it brief but impactful—mention your skills, experiences, and what excites you about joining Jetts Fitness. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our culture and what we stand for at Jetts!
How to prepare for a job interview at Love Recruitment Limited
✨Know the Jetts Vibe
Before your interview, get familiar with Jetts Fitness and its culture. Visit their website and social media to understand their community focus and values. This will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Front of House & Membership Consultant, you'll be the first point of contact for members. Practice your greeting and how you would handle common enquiries. Be warm, professional, and confident in your communication style, as this is key to making a great first impression.
✨Prepare for Sales Scenarios
Expect questions about how you would approach membership sales. Think of examples from past experiences where you've successfully engaged customers or closed a sale. Be ready to role-play a tour of the gym and present membership options confidently.
✨Get Creative with Social Media
Since you'll be managing the club's social media presence, come prepared with ideas for content that reflects the Jetts community. Think about posts that highlight member success stories or fun fitness challenges. This shows your creativity and understanding of their brand tone.
