At a Glance
- Tasks: Engage with the community through fitness classes and support gym members in their health journey.
- Company: Join a vibrant fitness team dedicated to promoting active lifestyles.
- Benefits: Flexible hours, training opportunities, and a fun work environment.
- Other info: Opportunity for career growth and to lead innovative community fitness programmes.
- Why this job: Make a positive impact on people's lives while working in a dynamic community setting.
- Qualifications: Customer service experience and Level 2 Fitness Instructor qualification required.
The predicted salary is between 24000 - 30000 £ per year.
Reporting to: Fitness Manager / Gym Manager / Club Manager
Role Statement: To meet stakeholders expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.
Key Accountabilities:
- To work in partnership with the Fitness and Coin Street Community Teams
- Enter and read communications via the Day Book/Memo folder
- To report directly to the Club Manager and Active Communities Manager
- Work with Coin Street and support/lead on their community engagement programmes.
- Coordinate Community-based classes and help design and run grant-funded programs brought about through Coin Street collaboration
- To provide a welcoming and efficient environment for all members and guests
- Foster a friendly and accessible atmosphere within the gym team
- Deal quickly and efficiently with members enquiries
- Pro-actively offer technique correction and alternative exercises
- Encourage and support members in training incl. spotting etc
- Handle customer complaints firmly and with tact
- Deliver gym floor-based classes
- Be prepared to cover classes at short notice or deliver an alternative class
- To collect and report on user feedback
- Collate and record customer comments
- Complete questionnaires and data as and when required
- Use Member feedback to create ever-evolving Fitness and community classes and studio timetable
- To provide a clean and safe environment for all staff and users
- Complete and record daily health and maintenance checks
- Regularly check the toilets and changing rooms to ensure that they are in a suitable state for customers including filling consumables.
- Ensure high standards of cleanliness throughout the centre by:
- Cleaning gym equipment, gym area and studios
- Picking up rubbish and emptying bins
- Replenish stocks (wipes, hand towels, etc)
- Returning all equipment to its right place
- Removing dangerous or toxic materials
- Observe and record areas that require attention
- Conduct regular audio/visual checks in gym and report any faults via the relevant reporting system
- Prompt reporting of faulty gym equipment via the relevant reporting system
- To be responsible for upholding health and safety procedures
- Report incidents and accidents to the Duty Manager
- Be aware of building evacuation procedures
- Report any matters of concern to Duty Manager
- To conduct effective inductions and Personal Programmes for gym users
- Consider and respect individual needs
- Provide an appropriate Fitness Programme
- Monitor individual progress and review regularly
- Demonstrate effective use of equipment and check user understanding
- To support all staff in contributing to a positive working environment
- Be available to cover any member of staff in an emergency
- Be prepared to perform any task at short notice that will enable the smooth running of the organisation
- Be prepared to undertake training as required
- Attend meetings as and when necessary
- Consider the needs of other people
Performance Indicators:
- Mystery shop feedback
- Achievement of positive customer feedback – member survey & informal
- Positive Feedback from Community Classes
- Achievement of all users targets
- Maintenance of accurate records
- Cleanliness levels
- Prospecting Data
These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.
Person Specification:
Skills:
- Essential
- Excellent customer services skills
- Open to new ideas and self development
- Ability to handle customer complaints with tact
- Good communication skills at all levels including written and oral
- Good organisational skills
- Ability to work under pressure
- Desirable
- Knowledge of computerised member management system (ideally Legend)
- Good Word and Excel skills and general computer skills
- Awareness of health and safety
Qualifications and Experience:
- Essential:
- Experience in Customer Services
- Level 2 Fitness Instructor Qualification
- Ability to comply with JHT DBS policy
- Desirable:
- Level 3 personal Trainer qualification
- Experience in Health and Fitness Industry
- Experience in teaching group classes
- Group exercises qualifications eg. Les Mills, indoor cycling
- Additional specialist fitness qualifications eg. pre/post natal
- Current 1st Aid Training
Fitness and Active Communities Role employer: Love Recruitment Limited
Join a vibrant and supportive team dedicated to enhancing community well-being through fitness and active living. Our organisation prioritises employee growth, offering training opportunities and a collaborative work culture that values your input and creativity. Located in a dynamic community setting, we provide a welcoming environment where you can make a meaningful impact while enjoying the benefits of a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Fitness and Active Communities Role
✨Tip Number 1
Get to know the gym culture before your interview. Visit the facility, chat with staff and members, and soak up the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Prepare for your interview by thinking about how you can contribute to their community engagement programmes. Have some ideas ready on how to enhance member experience and support local initiatives. This shows you're proactive and ready to jump in!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle complaints or provide technique corrections. Role-playing these situations can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. And remember, apply through our website for a smoother process!
We think you need these skills to ace Fitness and Active Communities Role
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness and community engagement shine through. We want to see how you connect with our mission and how you can contribute to creating a welcoming environment for all members.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or fitness instruction. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills and qualifications!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your message without any confusion.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Love Recruitment Limited
✨Know Your Community
Before the interview, research the community programmes that the company is involved in. Be ready to discuss how you can contribute to these initiatives and share any relevant experiences you've had in community engagement.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or provided exceptional service in the past. This role requires excellent customer service skills, so demonstrating your ability to foster a friendly atmosphere will be key.
✨Be Ready for Practical Demonstrations
Since this role involves delivering gym classes and personal programmes, be prepared to discuss your fitness qualifications and possibly demonstrate your teaching style. Bring along any relevant certifications to showcase your expertise.
✨Emphasise Health and Safety Awareness
Familiarise yourself with health and safety procedures relevant to gym environments. Be ready to discuss how you would uphold these standards and ensure a safe environment for all members and staff during the interview.
