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- Tasks: Manage and coordinate a national network of Mystery Shoppers for high-quality insights.
- Company: Leading mystery shopping brand with a dynamic and rewarding team culture.
- Benefits: Competitive salary, bonus potential, enhanced leave, and regular social events.
- Why this job: Blend planning, communication, and problem-solving in a fast-paced, fun environment.
- Qualifications: Strong organisational skills, strategic thinker, and experience in fieldwork coordination.
- Other info: Opportunities for personal growth and a supportive, sociable team atmosphere.
The predicted salary is between 30780 - 34780 ÂŁ per year.
Monday-Friday, full time, London based office (hybrid with one working day at home) ÂŁ30,780 plus up to ÂŁ4k bonus (OTE ÂŁ34k+) and benefits.
Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast‑paced, and rewarding team, where mystery shopping meets mastery. As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high‑quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You’ll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job, it’s a blend of planning, communication and problem‑solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.
About this role:
- Allocate mystery shops (digital, telephone, in‑person, video) to Shoppers to meet tight deadlines.
- Brief, coach and support Mystery Shoppers to ensure top‑tier delivery.
- Drive performance metrics like shopper engagement, report quality, and on‑time submission.
- Recruit Mystery Shoppers in underserved regions using creative sourcing methods.
- Lead and contribute to training, coaching and knowledge‑sharing within the team.
- Handle client queries and challenges with professionalism, speed and insight.
- Plan and execute motivational sprints to meet high‑volume scheduling targets.
- Support operational efficiency and process improvements.
- Collaborate closely with leadership on new projects and key client initiatives.
- Occasionally perform or validate mystery shops to maintain operational continuity.
About you:
- Exceptionally organised with great time management skills!
- A strategic thinker who can forecast and solve problems proactively.
- Resilient under pressure and thrives in a target‑driven environment.
- A strong communicator.
- Creative, especially with social media campaigns and engagement strategies.
- Digitally capable (no coding needed, just happy working with online tools daily).
- Tenacious and adaptable with a “let’s get it done” attitude.
- Experience in fieldwork coordination, customer insights, or scheduling logistics.
What You’ll Get:
- A chance to shape and grow a region you can truly “own”.
- Daily variety, challenges, and the opportunity to build meaningful relationships.
- A sociable, supportive team who work hard, celebrate wins, and enjoy the ride.
- Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities.
- Opportunities for personal and professional development in a growing business.
Fieldwork Manager in London - Leading Mystery Shopping Brand employer: Love Recruitment Limited
Contact Detail:
Love Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fieldwork Manager in London - Leading Mystery Shopping Brand
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in organisation and communication can drive results, just like they want in a Fieldwork Manager.
✨Tip Number 3
Show off your creativity! Think of unique ways to discuss your experience with mystery shopping or fieldwork coordination. Maybe share a fun story about a challenge you overcame – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your chat to remind them why you’re the perfect fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Fieldwork Manager in London - Leading Mystery Shopping Brand
Some tips for your application 🫡
Show Your Organisational Skills: As a Fieldwork Manager, being organised is key! Make sure your application highlights your time management skills and any experience you have in coordinating projects or teams. We want to see how you can juggle multiple tasks and still deliver top-notch results.
Be Creative in Your Approach: We love creativity, especially when it comes to engaging with our Mystery Shoppers. Use your application to showcase any innovative ideas you've had in previous roles, particularly around recruitment or training. Think outside the box and let your personality shine through!
Communicate Clearly: Strong communication is essential for this role. In your written application, be clear and concise. Use straightforward language to explain your experiences and how they relate to the job. Remember, we’re looking for someone who can handle client queries with professionalism and speed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows us you’re keen and ready to jump into the process!
How to prepare for a job interview at Love Recruitment Limited
✨Know Your Mystery Shopping
Familiarise yourself with the mystery shopping industry and the specific brand you're interviewing for. Understand their values, mission, and what makes them stand out. This will help you demonstrate your passion and knowledge during the interview.
✨Showcase Your Organisational Skills
As a Fieldwork Manager, organisation is key. Prepare examples of how you've successfully managed projects or teams in the past. Be ready to discuss your time management strategies and how you handle tight deadlines.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common questions about team dynamics and client interactions to showcase your ability to engage with various stakeholders.
✨Be Creative with Solutions
The job requires creative problem-solving, especially when recruiting and training Mystery Shoppers. Think of innovative ideas or campaigns you've implemented before and be prepared to share them. This will highlight your adaptability and strategic thinking.