At a Glance
- Tasks: Lead the gym floor, deliver exceptional customer service, and teach engaging fitness classes.
- Company: Join Jetts Fitness, a community-driven gym that values people over profits.
- Benefits: Enjoy free gym membership, competitive salary, and ongoing support for your development.
- Other info: Flexible shifts with evening and weekend availability required.
- Why this job: Make a real impact on members' fitness journeys while developing your management skills.
- Qualifications: Must have Level 2 Fitness Instructor certification and a passion for fitness.
The predicted salary is between 27000 - 27000 £ per year.
Location: Jetts Fitness, Clapham Road, London
Contract: 35 hours/week
Salary: £27,000 depending on experience
Reports to: General Manager
Shifts: Regular Sunday shift, Weekday evening availability required on some days
About Us: Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members' results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated.
The Role: As Duty Manager, you'll be the go-to leader on shift — ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You'll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.
Key Responsibilities:
- Be the key sales contact on shift — delivering informative and enthusiastic gym tours
- Make proactive outbound calls to engage new leads and support member retention
- Provide high-quality, welcoming customer service to all members and visitors
- Teach engaging group fitness classes as part of your regular shift pattern
- Follow up leads and manage prospective member communication via our CRM system
- Sign up new members and assist with onboarding to ensure a smooth joining process
- Maintain daily health & safety and cleanliness checks, reporting any issues promptly
- Support the GM in driving retention and following up on payments and queries
- Support and deliver local outreach activities to promote Jetts Fitness in the community
- Contribute to a positive and inclusive gym culture, motivating both members and the PT team
- Use club social media as a tool to engage with current and prospective members
- Keep the gym clean and organised on shift, performing regular walkthroughs and checks
- Take accountability ensuring operational and commercial goals are met
What We’re Looking For:
- Sales-Focused: You’re comfortable using a CRM, making calls, and driving new sign-ups
- Detail-Oriented: You take pride in maintaining safety, cleanliness, and brand standards
- Fitness Experience: Proven experience in a gym or fitness environment
- Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
- Class Confidence: You enjoy teaching and can bring energy to group sessions
- Strong Communicator: You can build rapport in person and over the phone
- Team Player: You support others and help create a high-performance environment
- Community-Minded: You enjoy engaging with the local area and representing our brand
- Shift Ready: Comfortable with evening and weekend work as part of your contracted hours
Why Join Jetts Fitness?
- Be part of a close-knit, community-driven gym that values people over profits
- Play a hands-on role in helping members achieve real results
- Develop your skills as a manager with hands on experience working directly with the general manager of the club
- Develop both your fitness and sales skills in a supportive environment
- Free gym membership and a welcoming team culture
- Ongoing support and development opportunities
Duty Manager employer: Love Recruitment Limited
Jetts Fitness is an exceptional employer that fosters a close-knit, community-driven environment where both staff and members are valued. As a Duty Manager at our Clapham Road location, you'll enjoy a supportive culture that prioritises personal growth, offering hands-on management experience and opportunities to enhance your fitness and sales skills. With a free gym membership and a commitment to ongoing development, you'll be part of a team dedicated to helping members achieve their fitness goals while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the gym culture before your interview! Visit Jetts Fitness, chat with staff and members, and soak up the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! As a Duty Manager, you'll need to deliver engaging gym tours and follow-ups. Role-play with a friend or in front of the mirror to boost your confidence and refine your delivery.
✨Tip Number 3
Show off your fitness knowledge! Be ready to discuss your experience in the fitness industry and how you can contribute to the gym's success. Bring examples of how you've engaged members or driven sales in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your love for fitness shine through! Share any personal experiences or achievements in the fitness world that highlight your enthusiasm and commitment to helping others achieve their goals.
Tailor Your Application:Make sure to customise your application to fit the Duty Manager role at Jetts Fitness. Highlight relevant experience, especially in sales and customer service, and how it aligns with our mission of creating a welcoming gym environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Jetts Fitness family!
How to prepare for a job interview at Love Recruitment Limited
✨Know the Gym Inside Out
Before your interview, make sure you familiarise yourself with Jetts Fitness and its offerings. Understand their values, services, and what makes them unique. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Sales Skills
As a Duty Manager, you'll need to drive new sign-ups and engage with members. Prepare examples of how you've successfully sold products or services in the past. Be ready to discuss your approach to customer service and retention strategies.
✨Bring Energy to the Table
Since you'll be teaching fitness classes, it's essential to convey your passion for fitness during the interview. Practice how you would lead a class or engage with members, as this will showcase your confidence and ability to motivate others.
✨Prepare Questions About Community Engagement
Jetts Fitness values community involvement, so come prepared with questions about their outreach activities. This shows that you're not only interested in the role but also in contributing to the gym's culture and local presence.
