At a Glance
- Tasks: Coordinate community fitness classes and engage with members to create a welcoming gym environment.
- Company: Join a vibrant community-focused fitness centre dedicated to health and well-being.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team atmosphere.
- Other info: Opportunity for growth and training in a dynamic fitness environment.
- Why this job: Make a real difference in people's lives while promoting fitness and community engagement.
- Qualifications: Customer service experience and Level 2 Fitness Instructor qualification required.
The predicted salary is between 30000 - 40000 £ per year.
Fitness and Active Communities Role
Reporting to: Fitness Manager / Gym Manager / Club Manager
Role Statement: To meet stakeholders expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.
Key Accountabilities:
- To work in partnership with the Fitness and Coin Street Community Teams
- Enter and read communications via the Day Book/Memo folder
- To report directly to the Club Manager and Active Communities Manager
- Work with Coin Street and support/lead on their community engagement programmes.
- Coordinate Community-based classes and help design and run grant-funded programs brought about through Coin Street collaboration
- To provide a welcoming and efficient environment for all members and guests
- Foster a friendly and accessible atmosphere within the gym team
- Deal quickly and efficiently with members enquiries
- Pro-actively offer technique correction and alternative exercises
- Encourage and support members in training incl. spotting etc
- Handle customer complaints firmly and with tact
- Deliver gym floor-based classes
- Be prepared to cover classes at short notice or deliver an alternative class
- To collect and report on user feedback
- Collate and record customer comments
- Complete questionnaires and data as and when required
- Use Member feedback to create ever-evolving Fitness and community classes and studio timetable
- To provide a clean and safe environment for all staff and users
- Complete and record daily health and maintenance checks
- Regularly check the toilets and changing rooms to ensure that they are in a suitable state for customers including filling consumables.
- Ensure high standards of cleanliness throughout the centre by:
- Cleaning gym equipment, gym area and studios
- Picking up rubbish and emptying bins
- Replenish stocks (wipes, hand towels, etc)
- Returning all equipment to its right place
- Removing dangerous or toxic materials
- Observe and record areas that require attention
- Conduct regular audio/visual checks in gym and report any faults via the relevant reporting system
- Prompt reporting of faulty gym equipment via the relevant reporting system
- To be responsible for upholding health and safety procedures
- Report incidents and accidents to the Duty Manager
- Be aware of building evacuation procedures
- Report any matters of concern to Duty Manager
- To conduct effective inductions and Personal Programmes for gym users
- Consider and respect individual needs
- Provide an appropriate Fitness Programme
- Monitor individual progress and review regularly
- Demonstrate effective use of equipment and check user understanding
- To support all staff in contributing to a positive working environment
- Be available to cover any member of staff in an emergency
- Be prepared to perform any task at short notice that will enable the smooth running of the organisation
- Be prepared to undertake training as required
- Attend meetings as and when necessary
- Consider the needs of other people
Performance Indicators:
- Mystery shop feedback
- Achievement of positive customer feedback – member survey & informal
- Positive Feedback from Community Classes
- Achievement of all users targets
- Maintenance of accurate records
- Cleanliness levels
- Prospecting Data
These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.
Person Specification:
Skills: Essential
- Excellent customer services skills
- Open to new ideas and self-development
- Ability to handle customer complaints with tact
- Good communication skills at all levels including written and oral
- Good organisational skills
- Ability to work under pressure
Skills: Desirable
- Knowledge of computerised member management system (ideally Legend)
- Good Word and Excel skills and general computer skills
- Awareness of health and safety
Qualifications and Experience:
Essential:
- Experience in Customer Services
- Level 2 Fitness Instructor Qualification
- Ability to comply with JHT DBS policy
Desirable:
- Level 3 personal Trainer qualification
- Experience in Health and Fitness Industry
- Experience in teaching group classes
- Group exercises qualifications eg. Les Mills, indoor cycling
- Additional specialist fitness qualifications eg. pre/post natal
- Current 1st Aid Training
Community Fitness & Active Programs Coordinator employer: Love Recruitment Limited
As a Community Fitness & Active Programs Coordinator, you will thrive in a supportive and dynamic environment that prioritises community engagement and personal development. Our company fosters a culture of inclusivity and teamwork, offering opportunities for professional growth through training and collaboration with local organisations. Located in a vibrant community hub, we provide a welcoming atmosphere where your contributions directly impact the health and well-being of our members and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Fitness & Active Programs Coordinator
✨Tip Number 1
Get to know the community! Attend local fitness events or classes to network and show your passion for community engagement. This will help you build connections and demonstrate your commitment to the role.
✨Tip Number 2
Be proactive in showcasing your skills. If you have experience in leading classes or community programmes, prepare a mini-presentation or portfolio to share during interviews. This will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with members and handling complaints, consider role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Community Fitness & Active Programs Coordinator
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness and community engagement shine through. We want to see how you connect with our mission and how you can contribute to creating a welcoming environment for all members.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and fitness. We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing those stories that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Love Recruitment Limited
✨Know Your Community
Before the interview, research the community you’ll be working with. Understand their needs and how the fitness programmes can benefit them. This shows your commitment to community engagement and helps you answer questions about how you would coordinate classes effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or provided exceptional service in the past. Highlight your ability to foster a friendly atmosphere and deal with enquiries efficiently, as these are key aspects of the role.
✨Be Ready to Discuss Health and Safety
Familiarise yourself with health and safety procedures relevant to fitness environments. Be prepared to discuss how you would uphold these standards and ensure a safe environment for all users, as this is crucial for the role.
✨Demonstrate Flexibility and Team Spirit
The job requires covering classes at short notice and supporting other staff. Share examples of times when you've been adaptable and worked well in a team. This will show that you're ready to contribute positively to the working environment.
