At a Glance
- Tasks: Lead and optimise AI-powered customer service and sales workflows.
- Company: Dynamic company based in Notting Hill with a vibrant studio space.
- Benefits: Competitive salary plus commission, hybrid work model, and growth opportunities.
- Other info: Opportunity to evolve into a senior leadership role as the business scales.
- Why this job: Join a fast-paced environment and shape the customer journey across Europe.
- Qualifications: Experience in customer experience or inside sales, with strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Inside Sales & Customer Experience Manager
Hybrid Remote - Notting Hill, London (minimum 3 days in office)
£40,000 base + commission
The Role
Reporting directly to the CCO, our client is looking for a commercially minded Inside Sales & Customer Experience Manager to lead and optimise the full customer journey — from first enquiry through to post-sale experience. This role sits at the centre of the customer and revenue operation, overseeing AI-driven service and sales workflows alongside a Customer Experience Executive. You’ll combine customer experience management, inside sales, operational oversight, and commercial performance, while helping scale direct sales operations across Europe. Based in Notting Hill, this role is also part of the day-to-day energy and experience of the brand’s physical studio space.
Key Responsibilities
- Manage and optimise AI-powered customer service and sales workflows
- Oversee customer enquiries, escalations, conversion flow, and service quality
- Line manage and develop the Customer Experience Executive
- Own the customer journey across rental and pre-loved product sales
- Drive accessory and warranty upsell opportunities
- Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
- Analyse conversion and service data to continuously improve performance
- Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
- Work cross-functionally with logistics, sales, and commercial leadership teams
What We’re Looking For
- Experience in customer experience, inside sales, or customer operations
- Commercially driven with a strong customer-first mindset
- Comfortable working with AI tools and automated workflows
- Strong organisational and communication skills
- CRM experience, ideally HubSpot
- Data-driven approach to decision making
- Previous management experience or readiness to step into leadership
Growth Opportunity
This role is designed to evolve into a senior leadership position as the business scales, with future pathways into either Inside Sales leadership or Customer Experience management across European markets.
Apply Now
Your recruiter for this role is Cam Bridger at Love Recruitment. For a confidential conversation, please apply via the link below.
AI-Powered Inside Sales & CX Leader (Hybrid) employer: Love Recruitment Limited
Join a dynamic team in Notting Hill, where innovation meets customer-centricity. As an Inside Sales & Customer Experience Manager, you'll thrive in a hybrid work environment that fosters collaboration and creativity, while enjoying competitive compensation and the opportunity for professional growth into senior leadership roles. With a focus on AI-driven solutions and a vibrant studio space, this company is dedicated to enhancing the customer journey and expanding its reach across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Powered Inside Sales & CX Leader (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience and sales. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer experience and sales. This can be a great way to demonstrate your value during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AI-Powered Inside Sales & CX Leader (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in customer experience and inside sales, and don’t forget to mention any AI tools you’ve worked with. We want to see how you can optimise the customer journey!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and sales. Tell us why you’re excited about this role and how your skills align with our needs. Keep it engaging and personal!
Showcase Your Data Skills:Since we’re all about data-driven decisions, make sure to highlight any experience you have with analysing conversion and service data. Share specific examples of how you’ve used data to improve performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Love Recruitment Limited
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey, from initial enquiry to post-sale experience. Be ready to discuss how you would optimise each stage, especially using AI tools, as this role is all about enhancing customer experience.
✨Showcase Your Commercial Mindset
Prepare examples that highlight your commercially driven approach. Think about times when you’ve successfully upsold or improved conversion rates, and be ready to share these stories during the interview.
✨Demonstrate Data Savvy
Since the role requires a data-driven approach, brush up on your analytical skills. Be prepared to discuss how you've used data to make decisions in previous roles, particularly in customer experience or sales.
✨Emphasise Leadership Potential
Even if you haven't held a formal leadership position, think of instances where you've taken charge or mentored others. Highlight your readiness to step into a management role and how you can develop the Customer Experience Executive.
