At a Glance
- Tasks: Lead membership growth and create exceptional experiences for fitness enthusiasts.
- Company: Established leisure and fitness organisation with a strong community focus.
- Benefits: Competitive salary, benefits, and the chance to shape member experiences.
- Other info: Join a dynamic team dedicated to enhancing member journeys and community connections.
- Why this job: Make a real impact in fitness communities while driving sales and engagement.
- Qualifications: Experience in sales, customer service, and team leadership is preferred.
The predicted salary is between 40500 - 49500 £ per year.
Are you passionate about creating exceptional member experiences and building thriving fitness communities? Our client is a well-established leisure and fitness organisation with a strong community presence across the Bristol area. They're looking for a commercially-driven Membership Experience Manager to lead sales performance and shape a first-class member experience.
This is a hands-on leadership role for someone who enjoys building a strong sales culture as much as they enjoy getting the member journey right. You'll be driving membership growth, working with digital tools to improve how people join and stay engaged, and leading a team that's focused on delivering great service day to day.
This is a brilliant opportunity for someone who combines commercial drive with a genuine passion for people. You’ll take the lead on growing membership, improving retention and making sure every member receives a fantastic experience from their very first enquiry.
At the heart of this role is one simple question: How do we get more people through the doors – and make them want to stay? You’ll take ownership of the entire membership journey, from generating enquiries and converting new members through to engagement, retention and creating a real sense of community.
You’ll be highly visible, spending time with members and the team, understanding what’s working and constantly looking for opportunities to make the experience even better. This isn’t a role for someone who wants to manage sales from behind a desk. We want someone who loves talking to people, building relationships, coaching teams and creating an environment that people genuinely want to be part of.
What You'll Be Doing
- Driving membership growth and delivering against commercial targets
- Creating an outstanding member journey from enquiry through to long-term membership
- Improving lead generation, tours, follow-up and conversion
- Developing initiatives to increase member engagement and retention
- Coaching the wider team to confidently talk about memberships and services
- Building a strong sales and service culture
- Using member feedback and performance data to identify opportunities
- Developing local partnerships and community relationships
- Supporting campaigns, events and activities that drive awareness and engagement
- Being visible across the facility and building relationships with members
- Working closely with the wider management team to continuously improve the member experience
About You
You could already be working within fitness, health clubs, leisure or another membership-led environment. Alternatively, you may come from hospitality or another customer-focused business where delivering exceptional service, driving sales and leading people are central to your role.
You’ll ideally have:
- Experience of driving sales, memberships or commercial performance
- A strong understanding of customer or member experience
- Experience working towards KPIs and targets
- The ability to coach, motivate and influence a team
- Excellent relationship-building skills
- A proactive approach to generating new business
- The confidence to use data and feedback to improve performance
- Plenty of ideas and the energy to turn them into action
Above all, you'll understand that great member experience and commercial performance go hand in hand.
Why Join?
You’ll be joining an organisation that has a genuine impact on the communities it serves. You'll have the opportunity to bring fresh thinking, develop new initiatives and play a key role in shaping how the organisation attracts, engages and retains its members. If you’re passionate about fitness, people and creating experiences that build loyal communities, we’d love to hear from you.
Your recruiter for this role is Helen Horton, Account Director at Love Recruitment, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment across the fitness and leisure sector and work on a number of roles within the industry. If you're keen to be considered, please 'Apply Now'.
Membership Experience Manager in Gloucester employer: Love Recruitment International
Join a premium wellness brand in London that prioritises employee growth and well-being, offering a dynamic hybrid work environment. With competitive salaries and a clear pathway to CEO, this company fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive and make a meaningful impact in the wellness industry.
Contact Details:
Love Recruitment International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Experience Manager in Gloucester
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Love Recruitment International.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Love Recruitment International is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Love Recruitment International, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Membership Experience Manager in Gloucester
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Love Recruitment International
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Love Recruitment International.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Love Recruitment International.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Love Recruitment International's Clientele
Since it's a full-time gig, understanding the specific clientele Love Recruitment International caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
