At a Glance
- Tasks: Support daily operations in sales, logistics, and customer service for a luxury brand.
- Company: Join Love Luxury, a fast-growing brand in high-end designer resale.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Other info: Work in a fast-paced luxury setting with a focus on excellence.
- Why this job: Be part of a team that connects clients with authentic luxury pieces.
- Qualifications: Strong organisational skills and a professional communication style required.
The predicted salary is between 24000 - 28000 £ per year.
Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence. For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance.
Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.
What you'll be doing:
- Process client orders and contact clients immediately for any missing invoicing or shipping details
- Maintain proactive follow-ups on live leads in coordination with Sales Executives
- Respond to customer enquiries relating to orders, shipments, and documentation
- Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
- Liaise with DHL to resolve delays, delivery issues, or missing parcels
- Review courier performance and support negotiations on pricing and service
- Review website product listings daily for accuracy in pricing, descriptions, and imagery
- Log and prepare new watches for listing, requesting verification prior to upload
- Conduct competitor price checks and notify relevant team members of sales
- Support authentication administration, including documentation, certificates, and record-keeping
- Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
- Support in-store sales during busy periods
- Assist with end-of-day closing duties, paperwork reconciliation, and lead logging
What you'll bring:
- Highly organised with strong attention to detail
- Confident communicator with a professional manner
- Comfortable working in a fast-paced luxury environment
- Proactive, reliable, and able to manage multiple priorities
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Love Luxury, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Love Luxury!
We think you need these skills to ace Administrative Assistant in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Love Luxury, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Love Luxury and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Love Luxury that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Love Luxury
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
