At a Glance
- Tasks: Support daily operations in sales, logistics, and customer service for a luxury brand.
- Company: Join Love Luxury, a fast-growing brand in high-end designer resale.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Other info: Work in a fast-paced luxury setting with a focus on excellence.
- Why this job: Be part of a team that connects clients with authentic luxury pieces.
- Qualifications: Strong organisational skills and a professional communication style required.
The predicted salary is between 24000 - 28000 £ per year.
Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence. For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance.
Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.
What you'll be doing:
- Process client orders and contact clients immediately for any missing invoicing or shipping details
- Maintain proactive follow-ups on live leads in coordination with Sales Executives
- Respond to customer enquiries relating to orders, shipments, and documentation
- Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
- Liaise with DHL to resolve delays, delivery issues, or missing parcels
- Review courier performance and support negotiations on pricing and service
- Review website product listings daily for accuracy in pricing, descriptions, and imagery
- Log and prepare new watches for listing, requesting verification prior to upload
- Conduct competitor price checks and notify relevant team members of sales
- Support authentication administration, including documentation, certificates, and record-keeping
- Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
- Support in-store sales during busy periods
- Assist with end-of-day closing duties, paperwork reconciliation, and lead logging
What you'll bring:
- Highly organised with strong attention to detail
- Confident communicator with a professional manner
- Comfortable working in a fast-paced luxury environment
- Proactive, reliable, and able to manage multiple priorities
Administrative Assistant in London employer: Love Luxury
At Love Luxury, we pride ourselves on being an exceptional employer that values passion and ambition in our team members. Our vibrant work culture fosters collaboration and growth, providing ample opportunities for professional development within the luxury retail sector. Located in a dynamic environment, we offer competitive benefits and the chance to be part of a brand that is synonymous with trust and excellence in high-end fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Love Luxury. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Love Luxury before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrative Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Love Luxury:Your cover letter is your chance to shine! Tell us why you want to work at Love Luxury specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Love Luxury!
How to prepare for a job interview at Love Luxury
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
