At a Glance
- Tasks: Support daily operations in sales, logistics, and customer service for a luxury brand.
- Company: Join Love Luxury, a fast-growing brand in high-end designer resale.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Other info: Work in a fast-paced luxury setting with a focus on excellence.
- Why this job: Be part of a team that connects clients with authentic luxury pieces.
- Qualifications: Strong organisational skills and a professional communication style required.
The predicted salary is between 24000 - 28000 £ per year.
Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence. For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance.
Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.
What you'll be doing:
- Process client orders and contact clients immediately for any missing invoicing or shipping details
- Maintain proactive follow-ups on live leads in coordination with Sales Executives
- Respond to customer enquiries relating to orders, shipments, and documentation
- Monitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-ins
- Liaise with DHL to resolve delays, delivery issues, or missing parcels
- Review courier performance and support negotiations on pricing and service
- Review website product listings daily for accuracy in pricing, descriptions, and imagery
- Log and prepare new watches for listing, requesting verification prior to upload
- Conduct competitor price checks and notify relevant team members of sales
- Support authentication administration, including documentation, certificates, and record-keeping
- Prepare purchase agreements, invoices, and ensure all documents are correctly saved and filed
- Support in-store sales during busy periods
- Assist with end-of-day closing duties, paperwork reconciliation, and lead logging
What you'll bring:
- Highly organised with strong attention to detail
- Confident communicator with a professional manner
- Comfortable working in a fast-paced luxury environment
- Proactive, reliable, and able to manage multiple priorities
Administrative Assistant employer: Love Luxury
At Love Luxury, we pride ourselves on being an exceptional employer that values passion and ambition in our team members. Our vibrant work culture fosters collaboration and growth, providing ample opportunities for professional development within the luxury retail sector. Located in a dynamic environment, we offer competitive benefits and the chance to be part of a brand that is synonymous with trust and excellence in high-end fashion.
