Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and train users on systems.
- Company: Join Greatwell Homes, a progressive housing association dedicated to community impact.
- Benefits: Enjoy 25 days annual leave, flexible working, and a health cash plan.
- Why this job: Work from home with a supportive team, making a real difference in housing.
- Qualifications: Experience in IT support, strong customer focus, and good communication skills required.
- Other info: Must live within commuting distance for occasional office visits.
The predicted salary is between 28000 - 40000 £ per year.
Wellingborough (Home Based with travel to the office) £34,391. We own and manage around 5000 homes with a £23 million turnover and our mission is to partner with customers and communities to shape places people are proud to call home. We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.
This role is predominantly working from home with weekly visits into the office.
Your Main Responsibilities Will Include:
- Respond to and log questions, providing first and second line support, for all users on all ICT systems.
- Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
- Ensure that all starters are created with the correct security access to the network and applications.
- Deactivate leavers and manage their data before deleting access completely.
- Provide advice and user training on the system process operation as required, including IT induction training for all new starters.
- Collate and maintain system documentation such as asset registers, license registers, network diagrams, applications or documentation created by other members of the IT Services team.
What We Are Looking For:
- Experience of working in an IT systems support/administration role.
- Strong customer focus with a friendly and helpful attitude and ability to work well with others.
- Ability to share IT knowledge and upskill/train colleagues in the use of IT systems and applications.
- Good telephone skills and an ability to provide technical support over a variety of media.
- Resilient and able to work to tight deadlines, with competing priorities in a pressured environment.
- As this role is remote, you must have a reliable internet connection and live within a commutable distance to the office as you may need to be on site at short notice.
If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
Please note that we reserve the right to close this advert early for the right candidate.
IT Service Desk Analyst employer: Love, Homestead
Contact Detail:
Love, Homestead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since the role requires a strong customer focus, sharing examples of how you've successfully supported users in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with training and upskilling colleagues. We value candidates who can share their IT knowledge, so think of specific instances where you've helped others improve their technical skills.
✨Tip Number 4
Since this role involves working remotely, ensure you have a reliable internet connection and be ready to discuss your home office setup. This shows that you're prepared for the remote aspect of the job and can work effectively from home.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and administration. Emphasise your customer service skills and any specific technologies or systems you've worked with that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention your experience with training others and how you can contribute to Greatwell Homes' mission of supporting communities.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as troubleshooting, system documentation, and user training. Use examples from your past roles to demonstrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Love, Homestead
✨Showcase Your IT Knowledge
Be prepared to discuss your experience in IT systems support and administration. Highlight specific examples where you've successfully resolved issues or improved processes, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Skills
Since the role requires a strong customer focus, share instances where you've provided excellent support. Use examples that showcase your friendly attitude and ability to work well with others, as these traits are crucial for the position.
✨Prepare for Technical Questions
Anticipate questions related to troubleshooting and technical support. Brush up on common issues faced in IT service desks and be ready to explain how you would approach resolving them, as this will show your problem-solving skills.
✨Demonstrate Adaptability
The job involves working under pressure and managing competing priorities. Be ready to discuss how you've handled tight deadlines in the past and how you can remain resilient in a fast-paced environment.
