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For Companies At a Glance
- Tasks: Create an exceptional studio experience and engage with members to drive growth.
- Company: Join the dynamic team at F45 Training Ealing, a leading boutique fitness brand.
- Benefits: Competitive salary, bonuses, free membership, and ongoing training.
- Why this job: Be part of a vibrant community and make a real impact on members' fitness journeys.
- Qualifications: Experience in fitness or customer service, with a passion for people and fitness.
- Other info: Flexible hours with excellent career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back. This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community.
The Role
As our Membership Experience Manager, you’ll be at the heart of the studio experience — from a members first Trial through to long-term member retention. You’ll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction.
What you'll be doing:
- Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention
- Welcoming and onboarding new members, including inductions and goal setting
- Engaging with prospective members and confidently presenting membership options
- Following up with trial members and enquiries to drive conversions
- Building strong, lasting relationships and supporting members throughout their fitness journey
- Providing motivation, technique support, and personalised guidance where needed
- Supporting studio events, challenges, and community initiatives
- Collaborating with the team to create engaging social media content
- Making and handling calls with new and existing members
- Maintaining a clean, safe, and premium studio environment at all times
About you:
- Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role)
- Confident, outgoing, and highly engaging with a genuine passion for people
- Excellent communication and relationship-building skills with strong attention to detail
- Sales-minded with a focus on member retention and growth
- Passionate about fitness, teamwork, and delivering results
- Comfortable working towards targets, with a proactive and analytical mindset
Growth opportunity: This role offers excellent progression within a leading boutique fitness brand. It’s a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base.
Schedule: Flexible part-time or full-time hours (to be discussed) Mix of early mornings, daytime, evenings, and some weekends
Pay and Benefits: Competitive salary (pro rata) + OTE Membership and performance-based bonuses Free F45 membership and classes Ongoing professional training and development Staff discounts
If you’re community-driven, thrive in an energetic environment, and are passionate about delivering an exceptional member experience, we’d love to hear from you.
Membership Manager employer: Love Fitness Jobs
Contact Detail:
Love Fitness Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Get to know the studio vibe! Before your interview, pop by F45 Training Ealing and soak in the atmosphere. Chat with current members and staff to understand what makes the community tick. This will help you tailor your approach and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! During your interactions, whether it's a phone call or face-to-face, let your personality shine. Share stories about how you've built relationships in previous roles, especially in fitness or customer service. We love seeing that passion for people!
✨Tip Number 3
Be proactive! If you get the chance, suggest ideas for community events or member engagement strategies during your interview. This shows us that you're not just looking to fill a role but are eager to contribute to our vibrant community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind us of your enthusiasm and fit for the Membership Experience Manager role. It keeps you fresh in our minds!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fitness and community shine through in your application. We want to see how much you care about creating an exceptional experience for our members!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service or boutique fitness. We love seeing how your background aligns with our values and the role!
Be Personable: Since this role is all about building relationships, don’t be afraid to let your personality come through in your writing. We’re looking for someone who’s confident and engaging, just like we are at F45!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and shows you’re serious about joining our team!
How to prepare for a job interview at Love Fitness Jobs
✨Know Your Stuff
Before the interview, make sure you understand F45 Training's values and what makes their community special. Familiarise yourself with their membership options and be ready to discuss how you can enhance the member experience.
✨Show Your Passion for Fitness
Let your enthusiasm for fitness shine through! Share personal stories about your fitness journey or experiences in boutique studios. This will help demonstrate your genuine passion for the role and the community.
✨Engage and Build Rapport
During the interview, focus on building a connection with your interviewer. Ask questions about their experiences at F45 and share your thoughts on creating a strong community. This shows you're not just interested in the job, but in being part of the team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like onboarding new members or driving conversions. Think of examples from your past experiences where you've successfully engaged with customers or built relationships, and be ready to share them.