Collections Administrator in Birmingham

We are looking for an organised and proactive Collections Administrator to join our busy Collections team. This role requires good administration skills and strong organisational skills. You will support the credit control process, help ensure timely payment collection, and contribute to maintaining positive customer relationships. It is an excellent opportunity for someone looking to develop their career and potentially progress into a Credit Controller role.

Hours: 37.5 per week, Monday-Friday

Location: Office Based

Salary: £24,500

Key Responsibilities

• Provide administrative support to the Credit Controller across all collections activities.
• Maintain clear, accurate, and up-to-date records of customer communication and payment status.
• Handle inbound telephone and email enquiries, delivering prompt, professional, customer-focused responses.
• Accurately allocate customer payments and update account information.
• Assist in following up overdue accounts via phone and email.
• Maintain and update the Loan Management Database.
• Perform general administrative duties to support the wider Collections team.
• Complete additional tasks as directed by the Head of Collections.

Skills & Experience

• Self-motivated with a proactive approach to work.
• Strong verbal and written communication skills.
• Good numerical ability and confidence working with figures.
• Proficient with Microsoft Excel and Outlook.
• Exceptional attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Excellent organisational and time-management skills.

If you\’re a driven individual with a keen eye for detail and an interest in credit control, we\’d love to hear from you. This role offers the potential to grow into a Credit Controller position.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative