At a Glance
- Tasks: Manage B2B accounts, negotiate payment plans, and drive successful debt recovery.
- Company: Lovey, a leading UK finance broker with a customer-first approach.
- Benefits: Competitive salary up to £40,000, bonuses, and a supportive work environment.
- Other info: Dynamic, target-driven culture with opportunities for career growth.
- Why this job: Join a fast-growing team and make a real impact in the finance sector.
- Qualifications: Experience in collections, strong negotiation skills, and a positive attitude.
The predicted salary is between 38250 - 46750 £ per year.
Lovey is a leading UK online finance broker and lender, dedicated to helping SMEs access fast, flexible funding. Since 2016, we’ve supported thousands of businesses through our technology-driven platform and customer-first approach. We’re proud to be one of the UK’s fastest-growing finance companies, a certified Great Place to Work, and to hold an outstanding 4.9 Trustpilot rating. As we continue to scale, we’re expanding our high-performing collections team and are looking for an experienced Senior Collections Advisor to join us.
We are looking for an experienced, driven and target-focused Senior Collections Advisor to join our fast-paced, high-energy team. This is an excellent opportunity for an experienced collections professional who is confident managing a portfolio of accounts, handling more complex cases and using strong negotiation skills to achieve positive recovery outcomes. You’ll take ownership of your own portfolio of B2B arrears accounts, working directly with business customers to recover outstanding balances and agree repayment solutions. You’ll also be expected to support the wider collections team, share your experience and help maintain high standards across the function.
Key Responsibilities
- Manage and take ownership of a portfolio of B2B customer accounts in arrears
- Proactively contact customers via phone, email and written communication
- Negotiate payment plans and drive successful debt recovery outcomes
- Work towards and exceed monthly collection targets
- Assess customer circumstances and apply appropriate collection strategies
- Take ownership of more complex, sensitive or high-risk cases
- Accurately record all customer interactions, agreements and account activity
- Escalate cases appropriately and work closely with relevant internal teams
- Support and share best practice with other members of the collections team
- Help maintain high standards of compliance with financial regulations and internal policies
- Contribute to a high-performance, target-driven team culture
About You
- Previous experience within collections, ideally within fintech or wider financial services
- Experience in a lending, brokerage, SME finance or similar environment would be beneficial
- Strong track record of achieving collection or recovery targets
- Confident handling challenging conversations and negotiating payment solutions
- Comfortable managing complex customer situations and making sound decisions
- Resilient, motivated and able to perform under pressure
- Strong organisational skills and attention to detail
- Confident working independently and taking ownership of a portfolio
- Positive attitude with a willingness to support and develop others
What We’re Looking For
We’re looking for an experienced and ambitious collections professional who is ready to take the next step in their career. You’ll be someone who enjoys working towards targets, takes ownership of their results and is confident dealing with challenging or complex accounts. You’ll also play an important role in supporting the wider collections team and helping maintain a high standard of performance. If you’re commercially minded, resilient and enjoy working in a fast-paced environment where your results make a real difference, you’ll fit right in at Lovey.
Senior Collections Advisor in Birmingham employer: Love Finance Limited
Lovey is an exceptional employer, offering a vibrant work culture in the heart of Central Birmingham where ambition and performance are celebrated. With structured training, clear performance expectations, and a commitment to employee growth, we empower our Collections Advisors to excel in their roles while enjoying the benefits of being part of one of the UK's fastest-growing finance companies. Join us and be part of a team that values your contributions and supports your professional development in a dynamic, target-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Collections Advisor in Birmingham
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Love Finance Limited. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Love Finance Limited.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Love Finance Limited. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Collections Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Love Finance Limited and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Love Finance Limited how you can be a team player!
How to prepare for a job interview at Love Finance Limited
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Love Finance Limited.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Love Finance Limited's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
