Job Description
Love Finance: After Sales Client Representative - Permanent - Full Time - Birmingham City Centre - Office Based - £25,000 per annum
About Love Finance
At Love Finance, we make business lending simple, honest, and effective. We've proudly earned a 5/5 Trustpilot rating and empowered thousands of SMEs through flexible, fast, and customer-friendly finance solutions. lovefinance.co.uk
We're building a team that embodies our ethos - putting customers first and turning satisfaction into advocacy, and looking for an After Sales Client Representative to enhance our continued success.
Role Purpose:
As our After Sales Client Representative, you will be the essential bridge between our customers and our brand after a transaction. Your mission is to ensure every client's journey ends on a high, capturing feedback, driving positive online reviews, and cultivating long-term advocates of Love Finance.
Key Responsibilities
- Engage with customers post-sale to measure satisfaction and capture insights on their experiences.
- Follow up on Trustpilot invitations sent via HubSpot, encouraging high response rates and 5? reviews.
- Record, analyse, and share customer feedback, trends, and areas for improvement.
- Work closely with Account Managers, PR, and the wider Customer Experience team to feed into our NPS strategy.
- Identify patterns or customer pain points and propose enhancements to our after-sales processes.
- Support the target of achieving and consistently sustaining review volumes at or above our August/September benchmarks.
Requirements
What We're Looking For
- A real passion for customer success and fostering exceptional relationships.
- Outstanding communication - warm, professional, and persuasive.
- Highly organised and self-driven; able to manage follow-ups and pipelines independently.
- Experience in customer service, client success, or similar roles (automotive or finance exposure is a plus).
- A proactive mindset, always looking for ways to improve, delight, and advocate.
Benefits
What's In It For You
- Be a core part of shaping Love Finance's reputation and customer experience.
- Work in a collaborative, high-energy culture that values your voice and impact.
- See direct results from your work — in reviews, NPS, and customer retention.
- Receive great training, support, and growth opportunities.
- Competitive salary, benefits, and the chance to work with a rapidly scaling financial brand in Birmingham.
