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For Companies At a Glance
- Tasks: Build relationships and manage customer pipelines through meaningful conversations.
- Company: Join Love Energy Savings, the UK's favourite Utilities Retailer since 2007.
- Benefits: Enjoy flexible working, healthcare, 25+ days holiday, and exciting social events.
- Why this job: Make a real impact by helping businesses save on utilities while having fun at work.
- Qualifications: Proven experience in customer relationship management and sales; CRM knowledge is a plus.
- Other info: Work Monday to Friday with no weekends or late evenings; hybrid model available.
The predicted salary is between 21600 - 37800 £ per year.
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Bolton / Hybrid (37.5 hours per week)
Salary: £27,000
OTE: £45,000 – Uncapped Commission
If building relationships and spotting sales opportunities is your thing, this role is made for you.
We’re looking for someone who can build genuine connections and knows how to manage and grow a customer pipeline. You’ll reconnect with existing customers to uncover new opportunities and hand over hot leads to our expert closers.
A Bit About Us
We’re the UK’s favourite Utilities Retailer, helping businesses save on their utilities. Since our launch in 2007, we\’ve helped more than 500,000 UK businesses switch energy suppliers and save over £150,000,000!
A Bit About The Role
As a Relationship Manager, you’ll be at the heart of the customer experience, building lasting connections, supporting customers throughout, and finding ways to add value and grow revenue through a genuinely helpful service. You’ll make 150–200 outbound calls daily, spending 3–4 hours in meaningful conversations. Most outreach will be by phone, with some email follow-up as needed.
A Bit About You
You’ll have an extensive background and proven track record in building and managing long term customer relationships.
You’ll have a sharp instinct for spotting opportunities given your knack in reading customer behaviour, shaping conversations, and knowing when to push or step back.
You thrive in a sales environment, building strong connections with customers through a personable and results-driven approach.
You’re confident managing your own pipeline but also enjoy working with a team to share insights and celebrate wins.
This role isn’t about cold outreach; it’s about growing relationships and spotting real value in existing customer accounts. You’ll have worked in an account management, retention, or customer success role previously and you’re confident having strategic conversations rather than just pushing for quick wins.
You understand business needs, manage your own follow-ups, and always aim to grow the customer relationship – not just close the next sale! You’ll also have experience using a CRM in an outbound customer service or call centre environment (B2B or B2C).
Why Join LOVE?
Our teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy teammates result in happy customers, so we like to have a little fun along the way.
We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday – Friday with no weekends or late evenings, spending 3 days in the office and 2 days from home.
Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.
Take a Peek at Some of Our Benefits!
- Healthcare package, including an Employee Assistance Programme
- 25 days holiday rising to 28 days, plus bank holidays
- Sociable flexible working hours
- Employee discount scheme
- Exciting social events including themed celebrations, parties, charity functions, and conferences
- Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
- A secure future through our Pension plan
- Enhanced Maternity and Paternity package
- Refer a Friend Scheme rewarding up to £300 in vouchers!
- On-site gym and café
- Free parking
- Cycle to Work Scheme
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Sales and Business Development
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Industries
Utilities
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Relationship Manager employer: Love Energy Savings
Contact Detail:
Love Energy Savings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Love Energy Savings and their customer base. Understanding their services and how they help businesses save on utilities will allow you to tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves making 150-200 outbound calls daily, being able to engage customers effectively and build rapport quickly is crucial.
✨Tip Number 3
Network with current or former employees of Love Energy Savings. They can provide valuable insights into the company culture and expectations for the Relationship Manager role, which can help you stand out as a candidate.
✨Tip Number 4
Showcase your experience with CRM systems during your interactions. Being able to discuss how you've used CRM tools to manage customer relationships and track opportunities will highlight your suitability for the role.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in building and managing customer relationships. Use specific examples that demonstrate your ability to spot sales opportunities and manage a customer pipeline.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and how your skills align with the role at Love Energy Savings. Mention your experience in account management or customer success and how you can add value to their team.
Showcase Relevant Skills: Emphasise your communication skills and ability to engage in strategic conversations. Highlight your experience with CRM systems and your knack for understanding customer behaviour, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Relationship Manager.
How to prepare for a job interview at Love Energy Savings
✨Showcase Your Relationship-Building Skills
During the interview, emphasise your ability to build and maintain long-term customer relationships. Share specific examples of how you've successfully managed customer accounts in the past, highlighting your approach to understanding their needs and providing value.
✨Demonstrate Sales Acumen
Since this role involves spotting sales opportunities, be prepared to discuss your experience in a sales environment. Talk about how you've identified potential leads and converted them into successful sales, focusing on your strategic thinking and customer-centric approach.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer scenarios, showcasing your ability to navigate conversations, address concerns, and ultimately drive positive outcomes while maintaining a personable approach.
✨Familiarise Yourself with CRM Tools
As the role requires experience with CRM systems, make sure you can discuss your familiarity with these tools. Be ready to explain how you've used CRM software to manage customer interactions, track follow-ups, and analyse data to improve your sales strategies.
