At a Glance
- Tasks: Build genuine customer relationships and identify sales opportunities through meaningful conversations.
- Company: Join the UK's favourite Utilities Retailer with a fun and supportive culture.
- Benefits: Enjoy competitive salary, healthcare, flexible hours, and exciting social events.
- Other info: Work-life balance with no weekends, plus great career growth and recognition.
- Why this job: Make a real impact by helping businesses save on utilities while having fun at work.
- Qualifications: Experience in customer relationship management and a knack for spotting opportunities.
The predicted salary is between 27000 - 45000 £ per year.
Customer Relationship Manager
Join Love Energy Savings as a Customer Relationship Manager. In this hybrid role based in Bolton (37.5 hours per week), you will build genuine connections, develop the customer pipeline, and uncover new opportunities while working closely with our expert closers.
Location: Bolton (Hybrid – 3 days in office, 2 days remote)
Salary: £27,000 base + £45,000 uncapped commission
Key Responsibilities
- Make 150–200 outbound calls daily, maintaining 34 hours of meaningful conversations.
- Reconnect with existing customers to uncover upsell and cross‑sell opportunities.
- Hand over hot leads to our closing team and track progress through the CRM.
- Manage your own pipeline and collaborate with the team to share insights and celebrate wins.
- Engage in strategic conversations that grow long‑term relationship, not just chase quick wins.
- Use your experience in account management, retention or customer success in a B2B/B2C environment.
Qualifications
- Proven track record in building and managing long‑term customer relationships.
- Excellent communication skills with a personable, results‑driven approach.
- Strong instinct for spotting opportunities based on customer behaviour.
- Experience using a CRM in an outbound customer service or call centre setting.
- Comfortable managing your own pipeline while working collaboratively.
Why Join LOVE?
Our teammates are the heart and soul of our business. We believe happy teammates lead to happy customers, and we strive for a healthy work‑life balance: Monday to Friday with no weekends or late evenings.
Benefits
- Healthcare package, including an Employee Assistance Programme
- 25 days holiday rising to 28 days, plus bank holidays
- Sociable flexible working hours
- Exciting social events including themed celebrations, parties, charity functions, and conferences
- Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
- Secure future through our Pension plan
- Enhanced Maternity and Paternity package
- Refer a Friend Scheme rewarding up to £300 in vouchers!
- On‑site gym and café
- Free parking
- Cycle to Work Scheme
Take a peek at the Customer Relationship Manager role and apply today to grow your career with Love Energy Savings.
Customer Relationship Manager in Bolton employer: Love Energy Savings
At Love Energy Savings, we pride ourselves on being the UK's favourite Utilities Retailer, where our team members are the heart and soul of our success. With a vibrant work culture that prioritises work-life balance, you’ll enjoy flexible hours, exciting social events, and a supportive environment that fosters personal and professional growth. Join us in Bolton for a rewarding career as a Customer Relationship Manager, where your efforts in building genuine connections will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Bolton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Relationship Manager at Love Energy Savings, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Love Energy Savings. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Relationship Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Relationship Manager in Bolton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Love Energy Savings:When writing your cover letter, make sure to tailor your message specifically for Love Energy Savings. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Love Energy Savings
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Love Energy Savings that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Love Energy Savings that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Love Energy Savings’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
