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For Companies At a Glance
- Tasks: Build genuine customer relationships and identify sales opportunities through meaningful conversations.
- Company: Join the UK's favourite Utilities Retailer with a fun and supportive culture.
- Benefits: Enjoy competitive salary, healthcare, flexible hours, and exciting social events.
- Why this job: Make a real impact by helping businesses save on utilities while having fun at work.
- Qualifications: Experience in customer relationship management and a knack for spotting opportunities.
- Other info: Work-life balance with no weekends, plus great career growth and recognition.
The predicted salary is between 27000 - 45000 £ per year.
Customer Relationship Manager
Join Love Energy Savings as a Customer Relationship Manager. In this hybrid role based in Bolton (37.5 hours per week), you will build genuine connections, develop the customer pipeline, and uncover new opportunities while working closely with our expert closers.
Location: Bolton (Hybrid – 3 days in office, 2 days remote)
Salary: £27,000 base + £45,000 uncapped commission
Key Responsibilities
- Make 150–200 outbound calls daily, maintaining 34 hours of meaningful conversations.
- Reconnect with existing customers to uncover upsell and cross‑sell opportunities.
- Hand over hot leads to our closing team and track progress through the CRM.
- Manage your own pipeline and collaborate with the team to share insights and celebrate wins.
- Engage in strategic conversations that grow long‑term relationship, not just chase quick wins.
- Use your experience in account management, retention or customer success in a B2B/B2C environment.
Qualifications
- Proven track record in building and managing long‑term customer relationships.
- Excellent communication skills with a personable, results‑driven approach.
- Strong instinct for spotting opportunities based on customer behaviour.
- Experience using a CRM in an outbound customer service or call centre setting.
- Comfortable managing your own pipeline while working collaboratively.
Why Join LOVE?
Our teammates are the heart and soul of our business. We believe happy teammates lead to happy customers, and we strive for a healthy work‑life balance: Monday to Friday with no weekends or late evenings.
Benefits
- Healthcare package, including an Employee Assistance Programme
- 25 days holiday rising to 28 days, plus bank holidays
- Sociable flexible working hours
- Exciting social events including themed celebrations, parties, charity functions, and conferences
- Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
- Secure future through our Pension plan
- Enhanced Maternity and Paternity package
- Refer a Friend Scheme rewarding up to £300 in vouchers!
- On‑site gym and café
- Free parking
- Cycle to Work Scheme
Take a peek at the Customer Relationship Manager role and apply today to grow your career with Love Energy Savings.
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Customer Relationship Manager employer: Love Energy Savings
Contact Detail:
Love Energy Savings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, recent achievements, and what makes them tick. This will help you connect better during your conversations.
✨Tip Number 2
Practice your pitch! You’ll be making loads of calls, so get comfortable talking about your experience and how it relates to building customer relationships. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a great way to keep the connection alive and show your enthusiasm!
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about building genuine connections!
Tailor Your Application: Make sure to tailor your application to the Customer Relationship Manager role. Highlight your experience in managing customer relationships and spotting sales opportunities. We love seeing how your background aligns with what we do at StudySmarter!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve successfully built relationships and grown customer pipelines in the past. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Love Energy Savings
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their needs and how the role of a Customer Relationship Manager fits into their strategy. This will help you demonstrate your ability to build genuine connections and spot sales opportunities.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or identified new opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proven track record.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, showing that you can read customer behaviour and adapt your approach accordingly.
✨Be Personable and Engaging
Since this role is all about building relationships, let your personality shine through. Be friendly and approachable in your responses. Show enthusiasm for the role and the company, and don’t hesitate to share why you’re excited about the opportunity to contribute to their success.
