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For Companies At a Glance
- Tasks: Build relationships and manage customer accounts through meaningful conversations and outreach.
- Company: Join the UK's favourite Utilities Retailer, helping businesses save on energy since 2007.
- Benefits: Enjoy flexible working, healthcare, 25-28 days holiday, and exciting social events.
- Why this job: Be part of a fun team culture that values work-life balance and celebrates success.
- Qualifications: Proven experience in account management or customer success with strong relationship-building skills.
- Other info: Work Monday to Friday with no weekends; enjoy a secure future with our pension plan.
The predicted salary is between 27000 - 45000 £ per year.
Customer Account Manager
Bolton / Hybrid (37.5 hours per week)
Salary:£27,000
OTE:£45,000 – Uncapped Commission
If building relationships and spotting sales opportunities is your thing, this role is made for you.
We’re looking for someone who can build genuine connections and knows how to manage and grow a customer pipeline. You’ll reconnect with existing customers to uncover new opportunities and hand over hot leads to our expert closers.
A Bit About Us
We’re the UK’s favourite Utilities Retailer, helping businesses save on their utilities. Since our launch in 2007, we\’ve helped more than 500,000 UK businesses switch energy suppliers and save over £150,000,000!
A Bit About the Role
As a Customer Account Manager, you’ll be at the heart of the customer experience, building lasting connections, supporting customers throughout, and finding ways to add value and grow revenue through a genuinely helpful service. You’ll make 150–200 outbound calls daily, spending 3–4 hours in meaningful conversations. Most outreach will be by phone, with some email follow-up as needed.
A Bit About You
You’ll have an extensive background and proven track record in building and managing long term customer relationships.
You’ll have a sharp instinct for spotting opportunities given your knack in reading customer behaviour, shaping conversations, and knowing when to push or step back.
You thrive in a sales environment, building strong connections with customers through a personable and results-driven approach.
You’re confident managing your own pipeline but also enjoy working with a team to share insights and celebrate wins.
This role isn’t about cold outreach; it’s about growing relationships and spotting real value in existing customer accounts. You’ll have worked in an account management, retention, or customer success role previously and you’re confident having strategic conversations rather than just pushing for quick wins.
You understand business needs, manage your own follow-ups, and always aim to grow the customer relationship – not just close the next sale! You’ll also have experience using a CRM in an outbound customer service or call centre environment (B2B or B2C).
Why Join LOVE?
Our teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy teammates result in happy customers, so we like to have a little fun along the way.
We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday – Friday with no weekends or late evenings, spending 3 days in the office and 2 days from home.
Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.
Take a Peek at Some of Our Benefits!
- Healthcare package, including an Employee Assistance Programme
- 25 days holiday rising to 28 days, plus bank holidays
- Sociable flexible working hours
- Employee discount scheme
- Exciting social events including themed celebrations, parties, charity functions, and conferences
- Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
- A secure future through our Pension plan
- Enhanced Maternity and Paternity package
- Refer a Friend Scheme rewarding up to £300 in vouchers!
- On-site gym and café
- Free parking
- Cycle to Work Scheme
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Customer Account Manager employer: Love Energy Savings
Contact Detail:
Love Energy Savings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the utilities sector and our company’s unique selling points. Understanding what sets us apart will help you engage in meaningful conversations with potential customers and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios can help you refine your ability to read customer behaviour and adapt your approach, which is crucial for building lasting relationships.
✨Tip Number 3
Network with current or former Customer Account Managers to gain insights into their experiences. They can provide valuable tips on how to excel in the role and share what they believe are the key factors for success within our company.
✨Tip Number 4
Get comfortable with using CRM software if you haven't already. Familiarity with these tools will not only streamline your workflow but also show that you're prepared to manage your own pipeline effectively from day one.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and customer relationship building. Use specific examples that demonstrate your ability to spot sales opportunities and manage a customer pipeline.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building genuine connections with customers. Mention your previous successes in similar roles and how you can contribute to the company's mission of providing excellent service.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, strategic thinking, and CRM proficiency. Provide examples of how you've successfully used these skills in past positions.
Prepare for the Interview: If selected for an interview, be ready to discuss your approach to managing customer relationships and how you handle challenges. Prepare questions that show your interest in the company and its culture.
How to prepare for a job interview at Love Energy Savings
✨Showcase Your Relationship-Building Skills
During the interview, emphasise your ability to build and maintain long-term customer relationships. Share specific examples of how you've successfully managed customer accounts in the past, highlighting your approach to understanding their needs and providing value.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your experience in spotting sales opportunities. Think of instances where you identified potential for upselling or cross-selling within existing accounts, and explain how you approached those situations.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice handling various customer scenarios, focusing on how to navigate conversations, address concerns, and ultimately drive positive outcomes.
✨Familiarise Yourself with CRM Tools
Since experience with CRM systems is essential, brush up on your knowledge of popular CRM tools. Be ready to discuss how you've used these systems to manage customer pipelines and track interactions effectively.
