Dialler Manager
Location: Hybrid / Office Based, Lancashire (Hybrid)
Employment Type: Full Time – 35 hours per week
Are you an experienced Dialler Manager ready to make a real impact? At Love Business, we’re launching a brand-new dialler platform and need someone confident to take the lead in establishing and optimising its use across our contact centre.
This is a fantastic opportunity to define the role, introduce best practice, and lead a data‑led approach while working closely with senior leaders and key stakeholders. You’ll have real visibility and the chance to shape how the operation develops.
With regular Monday to Friday hours, you’ll join a growth‑focused workplace where your expertise is valued, and your ideas help drive success.
About Us
Love Business is one of the UK’s leading brands in helping businesses get the right deals for their Energy, Water, Connectivity & Payments, all in one place. We have been helping business for nearly 15 years now, and have close relationships with over 23 suppliers.
About the Role
- Own the setup, configuration and ongoing optimisation of the dialler platform
- Manage the day‑to‑day running and maintenance of dialler campaigns
- Monitor performance and make adjustments to pacing, campaign rules, and contact strategies to keep things running smoothly
- Track key metrics such as contact rates, service levels and agent productivity to see what’s working and spot opportunities to improve
- Provide performance reporting, trend analysis and actionable insight to senior leadership and operational teams
- Support campaign planning, forecasting and scheduling to maximise dialler performance and agent efficiency
- Work closely with colleagues across data, operations, IT, and other key teams to get campaigns delivered successfully
- Ensure dialler activity follows regulations such as GDPR, OFCOM and Do Not Call, keeping everything compliant and straightforward
- Support dialler training and knowledge sharing with operational users where required
About the Candidate
We’re looking for someone confident in dialler management and comfortable taking ownership in a fast‑paced contact centre. You’ll have proven experience managing and improving dialler platforms and a strong understanding of outbound campaign types such as predictive, power, preview, manual and blended dialling.
You’ll be analytical and enjoy using data to spot opportunities, make recommendations, and improve performance. Solid MS Excel and reporting skills will help you do this effectively. Highly organised and calm under pressure, you’ll be able to juggle multiple priorities while keeping campaigns running smoothly.
A great communicator, you’ll build strong relationships with colleagues across both technical and operational teams, sharing insights, supporting best practice and helping make meaningful improvements across the business.
Why Join LOVE?
Our Teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy Teammates result in happy customers, so we like to have a little fun along the way.
We value the time of our teammates and know it’s important to create a balance between work and home life. You’ll work on a hybrid basis with no weekends or late evenings.
Our social calendar is loaded with awards days, incentives and social activities to keep hearts pumping and recognition front of mind.
Benefits
- Healthcare package
- 25 days holiday, with an additional day for every year of service, capped at 28 days
- Employee discount scheme
- Exciting social events including themed celebrations and parties, charity functions and conferences
- Flexible working – minimum of 2 days per week from our vibrant Bolton office
- Fantastic progression opportunity with clear succession planning and the opportunity to complete qualifications
- A secure future through our Pension plan
- Refer a Friend Scheme rewarding up to £300 in vouchers
- On site gym
