Reception Team Member in Newquay

Shifts: Various hours depending on the roster (maybe required up to 8.00pm)

Contract: Seasonal Role

Live In: Not available with this role

Are you a people person with a passion for delivering exceptional customer service? Join the welcoming team at Sun Haven Holiday Park, a serene Mawgan Porth location near Cornwall’s breathtaking coastline. As a Reception Team Member, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

Benefits of being part of Lovat Parks:

• Competitive pay – we are proud to be an accredited National Living Wage Employer
• Birthday leave – enjoy your birthday off to celebrate and relax
• Paid volunteering leave – take paid leave to participate in volunteering activities, allowing you to give back to the community
• Mental health support – access to mental health first aiders and resources to ensure you have the support you need
• Employee Assistance Programme – access to a range of advice across all areas of life

Anyone who joins our team is part of a story that’s still being written and can play their part in something special.

What will you do?

• Be the first point of contact for our park welcoming visitors, guests and canine campers
• Ensure all front desk welcomes are positive and helpful
• Perform front-desk duties, including answering the phones, checking voicemails and emails, processing gas sales and owner recharges, generating quotations and other administrative tasks
• Deal with holiday enquiries and process bookings
• Answer general questions about the local area and the park
• Work collaboratively across the whole park team, assisting with other departments, such as Accommodation

What are we looking for?

We are looking for someone who will act with a ‘can do’, hands-on attitude who enjoys administrative work and interacting with customers. Excellent IT skills are a must for this role and experience within the caravan/holiday industry would be an advantage. A willingness to take a hands-on approach to supporting the whole park is required.

About us:

Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism. Our core values are:

• We care: We create a culture of warmth and welcome, where everyone has a voice.
• We commit to great quality and service: Our guests and owners expect the best, and our team members are proud to deliver it.
• We set out to do things differently.
• We create a better tomorrow: We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.
• We build lasting relationships: We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.

Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings. We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.

Our Commitment to Equality & Diversity:

The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010. We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.