At a Glance
- Tasks: Welcome guests and manage bookings while ensuring accommodation is ready for arrivals.
- Company: Join Lovat Parks, the UK's first B Corp certified holiday park group.
- Benefits: Enjoy competitive pay, holiday discounts, birthday leave, and mental health support.
- Other info: Work in a dynamic setting with opportunities for personal growth and community impact.
- Why this job: Be part of a team creating exceptional guest experiences in a vibrant environment.
- Qualifications: Strong customer service skills and a knack for organisation are key.
The predicted salary is between 13.45 - 13.45 £ per hour.
Pay: £13.45 per hour
Contract: Permanent
Hours: 40 hours per week
Days: 5 days per week (Sunday and Tuesday rest days) including evenings
Start Date: To be confirmed
Live In: Not available with this role
Do you thrive in a role where no two days are the same? As our Reception Team Member and Accommodation Co-ordinator, you'll combine outstanding guest service with the organisation and planning that keeps our accommodation operation running smoothly. From welcoming guests and managing bookings to coordinating linen, inventory and accommodation readiness, you'll play a vital role in creating exceptional experiences at Herdwick Croft.
Benefits of being part of Lovat Parks:
- Competitive pay – we are proud to be an accredited member of the Living Wage Foundation
- Holiday discounts – 50% off holidays for team members and 20% off for family and friends
- Birthday leave – enjoy your birthday off to celebrate and relax
- Paid volunteering leave – take paid leave to participate in volunteering activities, allowing you to give back to the community
- Mental health support – access to mental health first aiders and resources to ensure you have the support you need
- Employee Assistance Programme – access to a range of advice across all areas of life, and exclusive retail discounts
- Death in Service Cover
Anyone who joins our team is part of a story that’s still being written and can play their part in something special.
What will you do?
- Be the first point of contact for guests and owners, delivering a welcoming and professional experience throughout their stay
- Complete pre-arrival calls, arrival messages and respond promptly to guest and owner enquiries
- Manage holiday bookings and support reception operations, particularly during busy changeover periods
- Plan, prepare and coordinate linen packs for accommodation changeovers, ensuring all units are ready for arriving guests
- Monitor linen, inventory and accommodation stock levels, identifying future requirements and placing efficient orders when needed
- Ensure all accommodation units are correctly equipped with the required inventory and assist with preparing new accommodation for guest use
- Record maintenance, cleaning and repair requirements accurately and ensure issues are handed over to the appropriate team for action
- Work collaboratively across reception, accommodation and maintenance to maintain high standards throughout the park
What are we looking for?
We are looking for an organised and customer-focused individual who enjoys balancing administrative responsibilities with delivering excellent guest experiences. You'll be proactive, adaptable and able to manage competing priorities in a busy holiday park environment. The ideal candidate will:
- Have excellent customer service and communication skills
- Be highly organised with strong attention to detail and the ability to plan ahead
- Be confident managing stock, inventory and ordering processes
- Have good IT and administrative skills
- Be able to work independently whilst maintaining strong working relationships with team members across different departments and external contractors
- Take ownership of issues, ensuring they are accurately recorded and communicated to the relevant team
- Previous experience within the holiday park, hospitality or accommodation sector would be advantageous but is not essential
About us:
Lovat Parks, established in 2017, is the UK's first B Corp certified holiday park group, dedicated to sustainable and responsible tourism. Our core values are:
- We care: We create a culture of warmth and welcome, where everyone has a voice.
- We commit to great quality and service: Our guests and owners expect the best, and our team members are proud to deliver it.
- We set out to do things differently.
- We create a better tomorrow: We believe in business as a force for good; we respect the environment and protect the future through our actions and decisions.
- We build lasting relationships: We value our communities, holidaymakers, owners, team, and neighbours. We encourage and listen to their feedback.
Our parks are designed to help guests connect with nature, offering unique experiences tailored to their individual natural settings. We are committed to looking after people and the planet, creating special places that foster connections with people and the environment.
Our Commitment to Equality & Diversity:
The company is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of protected characteristics as defined by the Equality Act 2010. We aim to ensure that our employees achieve their full potential, and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.
Reception Team Member and Accommodation Co-ordinator in Hemel Hempstead employer: Lovat Parks Limited
Lovat Parks is an exceptional employer, offering a vibrant work culture where your contributions truly matter. As the General Manager at Herdwick Croft Holiday Park, you'll enjoy competitive pay, generous holiday discounts, and unique benefits like birthday leave and paid volunteering time, all while leading a dedicated team in a stunning location that fosters connections with nature. With opportunities for personal and professional growth within a rapidly expanding organisation, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member and Accommodation Co-ordinator in Hemel Hempstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lovat Parks Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lovat Parks Limited
Don't be shy about reaching out to Lovat Parks Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member and Accommodation Co-ordinator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lovat Parks Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lovat Parks Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
